Olgalexa Maturana
Advanced Safety Training, LLC
The Bronx,NY
2027
years of professional experience
Program Director with experience in continuing education, program administration, learner records, instructor coordination, and IACET compliance. Strong background in scheduling, administrative support, customer service, and training operations.
Work History
Program Director
4 Years 7 Months- Oversee the organization’s continuing education and training programs and support compliance with IACET requirements.
- Conduct and participate in periodic program reviews to evaluate policies, course delivery, records, and overall program quality.
- Coordinate instructors, administrative staff, schedules, and training materials to support consistent program delivery.
- Review course content, learner evaluations, assessment results, and training records for accuracy and compliance.
- Monitor learner records, CEU documentation, certificates, attendance, and completion requirements.
- Work with staff to identify areas for improvement and maintain consistent instructional and administrative practices.
- Coordinate instructors, administrative staff, schedules, and training materials to support consistent program delivery.
- Review course content, learner evaluations, assessment results, and training records for accuracy and compliance.
- Monitor learner records, CEU documentation, certificates, attendance, and completion requirements.
- Work with staff to identify areas for improvement and maintain consistent instructional and administrative practices.
Administrative Assistant
- Managed learner registration, identity verification, attendance, and training records.
- Assisted learners with course information, schedules, tuition and payment questions, and general customer service.
- Coordinated administrative documentation and class information for training events.
- Prepared and issued certificates of completion to learners who successfully completed course requirements.
- Maintained course and learner records and provided learner feedback to program management for review.
- Provided administrative and technical support to instructors and learners before, during, and after training events.
Receptionist/Office Assistant
11 Months- Maintained outward appearance, sanitization and cleanliness of patient waiting area, exam rooms, and kitchen
- Responsible for receiving incoming phone calls from patients, representatives, and doctors and communicating messages to appropriate doctors and staff
- Handled scheduling of patient appointments, weekly doctor-representative meetings, and daily on-call doctor
schedules - Greeted all patients as they entered the office, conducted check-ins to the exam rooms, and prepared patients for their visit with the appropriate doctor by checking vital signs, patient health info, and submitting via EClinicalWeb
- Sorted/delivered incoming and outgoing mail, sample medications, office supplies, invoices, and patient bill
payments
Licensed Office Representative
8 Months- Assisted clients with insurance inquiries, payments, claims, and other customer service needs.
- Completed and submitted insurance policy applications.
- Conducted marketing by phone and in person and identified potential business opportunities.
- Maintained current knowledge of available insurance products and services, including auto, fire, commercial, banking, and life insurance.
Personal Assistant
7 Months- Assisted with day-to-day tasks involving prospective and existing clients during the loan process.
- Established and maintained client relationships and responded to questions and concerns.
- Conducted phone marketing to Spanish-speaking clients and helped keep them informed about available loan options.
Receptionist / Administrative Assistant
3 Years 3 Months- Maintained an organized and welcoming office environment for clients.
- Maintained a daily client log and distributed buyer, seller, and rental leads to agents.
- Assisted clients with real estate inquiries and forwarded information to agents for follow-up.
- Worked with office software and systems including HGMLS, Adobe Reader, Microsoft Excel, and Microsoft Word.
Education
Bachelor of Arts - Studio Arts
Bachelor of Arts - Fine Arts- Design
Skills
Training Records Management
Scheduling & Coordination
Computer Proficiency: Microsoft Office
Google Drive
Google Forms & Canva
Trilingual Communication: English
Spanish & Italian
Timeline
Program Director
Advanced Safety Training, LLC
03.2022 - CurrentRead More
Receptionist/Office Assistant
Pulmonary & Sleep Specialists of Westchester
10.2019 - 09.2020Read More
Licensed Office Representative
State Farm Insurance | Juan H. Rosario Agency
02.2019 - 10.2019Read More
Personal Assistant
George Pejoves, Mortgage Loan Originator Hudson United Mortgage
07.2018 - 02.2019Read More
Receptionist / Administrative Assistant
Better Homes & Gardens | Rand Realty
09.2015 - 12.2018Read More
Administrative Assistant
Advanced Safety Training, LLC
2020 - 03.2022Read More
Hunter College, City University of New York
Bachelor of Arts from Studio Arts
Read More
Hofstra University
Bachelor of Arts from Fine Arts- Design
Read More