Johany Abernathy-Duewel
Neenah,WI
Summary
Proven Asset Protection Investigator with a track record of enhancing security measures and conducting detailed investigations at Walmart. Skilled in video monitoring and demonstrating exceptional leadership qualities by managing teams at Azara Hookah to improve customer satisfaction. Achieved significant reductions in theft through meticulous incident reporting and access control, showcasing a blend of hard and soft skills.
Overview
2
2
years of professional experience
Work History
Asset Protection Investigator
Walmart
Neenah, WI
10.2023 - 07.2024
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Improved asset protection efforts by conducting thorough internal and external investigations.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Conducted regular reviews of CCTV footage to monitor employee behavior for adherence to company policies concerning cash handling, merchandise handling, and theft prevention protocols.
Manager
Azara Hookah
Madison, WI
06.2022 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier
BP
Sun Prairie, WI
02.2022 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Highschool Diploma -
Starr Academy
New London, WI06.2016
Skills
- Video Monitoring
- Physical Security
- Incident Reporting
- Access Control
Timeline
Asset Protection Investigator
Walmart
10.2023 - 07.2024
Manager
Azara Hookah
06.2022 - 04.2023
Cashier
BP
02.2022 - 06.2022
Highschool Diploma -
Starr Academy