John Allen
Hamilton,United States
Summary
Dependable Network Technician with 7 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kelly Services
Cincinnati, OH
11.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
VIP Technical Support Engineer
Tate Consultancy Services
Cincinnati, OH
10.2022 - 07.2023
- Provided technical support to customers via phone, email and online chat.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Conducted remote sessions using remote access tools to investigate system errors.
- Conducted routine maintenance and troubleshooting on fiber optic networks
- Start with basic resets (ONT/router power cycle), check for physical damage (kinks, loose cables), inspect and clean connectors, and look at the indicator lights (LOS light means no signal) on your Optical Network Terminal (ONT) and router
Technical Support Representative
Staffmark / Kroger
Cincinnati, OH
01.2022 - 08.2022
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
Tier 2 NOC Technical Support Specialist
Comcast
Cincinnati, OH
09.2015 - 12.2020
- Provided technical support to customers via phone, email, and chat.
- Analyzed customer inquiries and identified solutions for technical issues.
- Resolved customer complaints in a timely manner.
- Maintained records of customer service requests and document problems and solutions in knowledge base database.
Education
Bachelor of Science - Information Technology
Colorado Technical University
Colorado Springs, CO02-2014
Skills
- Customer Support
- Application Support
- Escalation Management
- Operating Systems
Accomplishments
- Dean's List, CTU Jun 12, 2013
Affiliations
- Aquarium Enthusiast
Certification
- working on CCNA
- Network Pro Certification
Education and Training
other
Timeline
Customer Service Representative
Kelly Services
11.2024 - Current
VIP Technical Support Engineer
Tate Consultancy Services
10.2022 - 07.2023
Technical Support Representative
Staffmark / Kroger
01.2022 - 08.2022
Tier 2 NOC Technical Support Specialist
Comcast
09.2015 - 12.2020
Bachelor of Science - Information Technology
Colorado Technical University