John Anguiano
Lincoln,NE
Summary
Highly motivated servant leader with over 15 years of leadership and customer service experience. Demonstrated ability to learn new processes and systems quickly; passionate about leadership and internal team development. Skilled at focusing on the customer while remaining sensitive to the needs of the business; ability to calmly and efficiently handle multiple tasks simultaneously. Seeking a challenging leadership position in which my experience of consistently exceeding performance objectives and a hands-on approach to leadership will be utilized.
Overview
10
10
years of professional experience
Work History
Business Customer Service Manager
Allo Fiber
Lincoln, NE
03.2023 - Current
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
Business Accounts Sales Manager
Spectrum
Lincoln, NE
12.2021 - 03.2023
- Responsible for recruiting, coaching, and supervising a team of 7 Business Account Executives who are 100% focused on new business acquisition.
- Utilizes customer relationship management software to maintain records of customer activities and networking opportunities.
- Monitored sales team performance and provided effective training to help each reach targets.
- Conducted field rides with sales personnel to provide in-the-field coaching and training.
Retail Area Sales Manager
U.S. Cellular
Columbia, MO
05.2019 - 10.2021
- Oversaw 10 store locations, responsible for delivering on key business metrics and operational excellence.
- Coached and developed store managers to exceed sales quotas and deliver a world class customer experience.
- Set clear expectations on sales behaviors to ensure alignment of focus and consistency in store by store experience.
- Collaborated with internal and external partners to help simplify processes, grow community partnerships and build brand awareness.
Store Manager
U.S. Cellular
Madison, WI
08.2017 - 04.2019
- Created and executed sales plan to consistently exceed our store sale goals.
- Coached and developed sales manager team to improve performance.
- Created a culture of openness and trust in order to breed a high performing team.
- Maintained a high level of operational effectiveness to ensure business is running at a high level, this includes, cash management, inventory and scheduling.
Sales Manager
U.S. Cellular
Onalaska, WI
08.2014 - 08.2017
- Ensured sales, revenue and customer engagement goals are consistently met and exceeded.
- Demonstrated leadership by coaching to values and behaviors that drove performance.
- Created a culture of accountability; celebrated positive performance and addressed underperformance through coaching and development.
- Lead and developed associates to achieve winning sales results by delivering the world’s best customer experience.
Education
High School Diploma -
Greenfield High School
Greenfield, WI05.2004
Some College (No Degree) - Business Administration
York College
York, NESkills
- Salesforce Software
- Verbal and Written Communication
- Customer Service
- Networking Events
- Sales Records Management
- Problem-Solving
- Team Recruiting and Onboarding
- Call Center Operations
- One Call Resolution
- Quality Assurance
Accomplishments
- Winner's Circle Award - Verizon Wireless - 2012 & 2013
- Dynamic Excellence Award - U.S. Cellular - 2019
- Pinnacle Award - U.S. Cellular - 2019
- Streetfighter Award - Spectrum - Q1 2022
Timeline
Business Customer Service Manager
Allo Fiber
03.2023 - Current
Business Accounts Sales Manager
Spectrum
12.2021 - 03.2023
Retail Area Sales Manager
U.S. Cellular
05.2019 - 10.2021
Store Manager
U.S. Cellular
08.2017 - 04.2019
Sales Manager
U.S. Cellular
08.2014 - 08.2017
High School Diploma -
Greenfield High School
Some College (No Degree) - Business Administration
York College
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