I'm a professional musician with experience in touring, recording, online/social media marketing, booking, and interaction with record labels and their personnel
John Arnold
Huntington Beach,CA
Summary
Proven leader at Ferguson Waterworks, adept in relationship building and problem-solving, enhanced territory sales through strategic client partnerships and innovative solutions. Skilled in customer service and team motivation, consistently exceeded sales targets, and significantly improved branch efficiencies and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Outside Sales Representative
Ferguson Waterworks
10.2015 - 12.2023
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations and jobsites to evaluate requirements, demonstrate service offerings, and propose strategic solutions for diverse needs.
- Established new accounts through personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Assistant Operations Manager
Ferguson Waterworks
09.2014 - 10.2015
- Managed branch managers and branch inventories
- Improved communication and service within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Implemented corporate initiatives to the branch managers and our teams
Branch Manager
Ferguson Waterworks
07.2012 - 09.2014
- Implemented new systems to improve customer service and branch efficiencies
- Trained branch associates on systems, service, and inventory management
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Inside Sales
Ferguson Waterworks
11.2005 - 07.2012
- Serviced customer accounts by managing jobs and orders, coordinating closely with my Outside Sales counterpart and our Shipping manager
- Serviced customer needs by fielding calls and helping customers at the Will-Call counter
- Performed blueprint plan take-offs and quotes, put together product submittal packages for Outside sales reps and our customers
- Visited customers and jobsites with Outside Sales
- Organized and managed Open House events for customers
- Worked closely with Branch and Operations Manager on inventory management and branch management decisions
Education
Bachelor of Science - Management/Operations Management
California State University Long Beach
Long Beach, CASkills
- Relationship building
- Motivated team player
- Problem-solving
- Customer Service-oriented
Interests
Timeline
Outside Sales Representative
Ferguson Waterworks
10.2015 - 12.2023
Assistant Operations Manager
Ferguson Waterworks
09.2014 - 10.2015
Branch Manager
Ferguson Waterworks
07.2012 - 09.2014
Inside Sales
Ferguson Waterworks
11.2005 - 07.2012
Bachelor of Science - Management/Operations Management
California State University Long Beach
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