John Baer
DUBOIS,PA
Summary
To gain employment as a Service Manager or a KAM with Cintas. By using all the skills listed. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
District Manager
Paris Uniforms
Dubois, PA
12.2019 - Current
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions
- Coordinated with other district managers to actualize performance improvement strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed 7 RSR's,1 Route Supervisor, 1 jumper. All their day to day activities, customers relations. Managed the district budget, consumption, contracts. Customer growth.
- Traveled to other districts to help run routes build customer relations, deliver product.
Route Sales Representative
Paris Uniforms
DuBois , PA
07.2009 - 12.2019
- RSR of the year 2018 and 2019
- RSR of the year 1st runner up 2017
- RSR of the year 2nd runner up 2016
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Negotiated contracts with clients, securing profitable long-term agreements for the company.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Optimized delivery schedules to minimize travel time while maintaining a high level of customer service.
Route Sales Representative
Arrow Uniform
New Castle, PA
08.2006 - 07.2009
- Optimized delivery schedules to minimize travel time while maintaining a high level of customer service.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
- Delivered orders to customers to drive full satisfaction.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
Warehouse Worker
Arrow Uniform
New Castle, PA
06.2006 - 09.2006
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
District Manager
New Castle News
New Castle, PA
01.2004 - 06.2006
- Held meetings with director to identify techniques to overcome sales obstacles.
- In charge of 117 paper routes to ensure daily delivery
- Processed payroll of paper carriers
- Supervised bundle drop personnel
- Took customer complaints and turned them into new protocols to curve complaints
HVAC Assistant
Central Heating And Plumbing
New Castle, PA
09.2001 - 01.2004
- Set up and tested equipment in customer locations.
- Calibrated equipment to achieve maximum efficiency.
- Evaluated status of refrigeration liquids for safety and compliance purposes.
- Trained customers on how to use, configure and maintain installed equipment.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Traveled to job sites for both scheduled and emergency appointments.
Education
Associate of Applied Science - A.S.B Refrigeration And AC Technology
New Castle School of Trades
New Castle, PA04.2002
High School Diploma -
Lawrence County Career And Technical Center
New Castle, PA06.2000
Skills
- Customer Service
- Reliable
- Adaptability
- Project Management
- Problem-Solving
- Contract Management
- Customer Relations
- Excellent Communication
- Team Development
- Team Building
- Goal Setting
Timeline
District Manager
Paris Uniforms
12.2019 - Current
Route Sales Representative
Paris Uniforms
07.2009 - 12.2019
Route Sales Representative
Arrow Uniform
08.2006 - 07.2009
Warehouse Worker
Arrow Uniform
06.2006 - 09.2006
District Manager
New Castle News
01.2004 - 06.2006
HVAC Assistant
Central Heating And Plumbing
09.2001 - 01.2004
Associate of Applied Science - A.S.B Refrigeration And AC Technology
New Castle School of Trades
High School Diploma -
Lawrence County Career And Technical Center