Experienced General Manager with a track record of effective vendor collaboration and customer relationship management. Committed to problem-solving and operational oversight, ensuring optimal inventory levels and high-quality service delivery.
Overview
7
7
years of professional experience
Work History
General Manager of Operations
Ralphie's Restaurants, Bennett Enterprises
Perrysburg
07.2025 - Current
Performed the role of GM at Ralphie's in Oregon, Ohio; Galion, Ohio; and Findlay, Ohio.
Oversaw inventory management to maintain stock levels and reduce waste.
Trained team members on food safety and customer service standards.
Collaborated with vendors to secure quality ingredients and supplies.
Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
Conducted regular meetings with department heads to review progress against goals and objectives.
Recruited, hired, and trained new staff members according to organizational standards.
Motivated and evaluated personnel for performance improvement and goal achievement.
Manager
Ralphie's Restaurants, Bennett Enterprises
Perrysburg
07.2021 - 07.2024
Performed role of manager at Ralphie's in Oregon, Ohio.
Implemented inventory management practices to maintain stock levels.
Coordinated with suppliers for timely delivery of food, alcohol, and supplies.
Developed and maintained positive customer relationships through effective communication.
Scheduled employee monthly work shifts.
Cook
Ralphie's Restaurants
Perrysburg
07.2019 - 07.2021
Performed in the role of cook at Ralphie's in Perrysburg and Oregon, Ohio.
Operated grills, fryers and broilers to cook items to quality guidelines.
Followed established procedures and requirements for safe food handling, storage and service.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Coordinated orders to expedite food from kitchen according to cook time and delivery time.
Maintained cleanliness and organization of kitchen workstations and equipment.
Ensured compliance with health and safety regulations in food handling practices.
Cleaned kitchen equipment, surfaces, utensils and dishes.
Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.