John Bell Jr
Jacksonville,FL
Summary
Experienced Client Relations Specialist with a proven track record of over twenty years in financial and customer services. Skilled in building and nurturing client relationships across diverse industries. Proficient in multitasking, research analysis, and effective team leadership, consistently meeting deadlines. Possesses strong communication, organizational, and problem-solving abilities, with a commitment to confidentiality and professionalism. Eager to leverage extensive experience to deliver exceptional client service and foster long-term relationships. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Licensed Master Barber
A PERFECT TOUCH BARBERSHOP
09.2009 - Current
- State of Florida certified and licensed Barber, servicing clients with quality haircuts
- Upholding state-required sanitation for the health and safety of the public.
- Managed time efficiently in order to complete all tasks for the service.
- Distributed business cards outside of the Barbershop to generate new business.
- Answered incoming telephone calls and scheduled appointments for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Completed full and partial shaves with clippers and standard and straight razors.
MORTGAGE TITLE ANALYST II
JP MORGAN CHASE
10.2020 - 08.2022
- Requested updates and changes within documents with closing attorneys, client attorneys, and title companies
- Reviewed and analyzed title commitment contracts to update document issues for corrections, with high attention to detail
- Obtained realtor's broker's license numbers using vendor databases
- Uploaded sales contracts and customer applications in Titleport database for closing attorneys to create and order title commitment contract documents
- Verified all documents for correct information, spelling, and updated dates
- Reviewed and entered taxes for town, village, and school property taxes to show current paid dates for tax bills
- Cleared title for anticipated closing date (ACD), for purchase of property.
- Utilized various online databases and public land records to verify ownership information
- Researched ownership interests and liens on real estate properties
FRAUD ANALYST II
CITIBANK
07.2018 - 10.2019
- Used several online systems to detect fraud and risk management services for credit card accounts
- Received calls from credit card customers in call center environment
- Verified customers' activity on accounts, studying transactions to determine valid or fraudulent activity
- Determined existing fraud trends by analyzing accounts and transaction patterns
- Monitored customer and transactional records to identify unauthorized transactions and fraudulent accounts.
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
BULK FILE - Check Deposit Research
BANK OF AMERICA
07.2012 - 06.2018
- Hand-sorted ATM deposits from several states including Florida, Georgia, New York, Massachusetts, and South Carolina
- Scanned ATM check deposit bags into the system, assigning them to proper trays and dates, ensuring accuracy before storage
- Handled disputes of ATM deposits of cash and checks through research of imaged check deposits, resolving issues promptly
- Managed all daily cash recovery under dual control and reconciled cash transactions.
- Handled large transactions and account balances efficiently.
- Processed wide variety of retail banking transactions for personal and commercial customers
- Trained new hires on customer service policies and procedures
SORTER OPERATOR - End of Day
BANK OF AMERICA
09.2009 - 06.2012
- Performed data entry and quality control of inbound material source documents in a Check 21 image-based environment, ensuring accuracy and compliance
- Demonstrated understanding of the Anti-money Laundering Act and awareness of high trafficking risks and areas to avoid
- Applied changes to cash letters and dispatched work to commercial banks and credit unions
- Responsible for tallying End-of-Day (EOD) totals and printing daily reports, including email communication to managers
- Conducted EOD daily shutdown of the processing system and system restarts to ensure smooth operations.
- Performed routine maintenance on equipment to maximize lifespan and functionality
- Followed safety procedures and used protective gear to prevent injury and maintain a safe working environment
- Troubleshoot sorting systems and made necessary repairs to prevent downtime
- Recorded and tracked items sorted to confirm accuracy
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting
- Utilized sorting systems to sort items fast and accurately
- Operated and maintained testing equipment
- Updated quality control records and reports
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
SENIOR PAYMENT PROCESSOR
FEDERAL RESERVE BANK OF ATLANTA
06.2005 - 12.2008
- Compiled payment risk profile reports on overall payment trends, risks, losses, and issues on an aggregate basis, providing recommendations for management action to minimize risk exposures
- Transmitted electronic funds to commercial banks and credit unions before deadlines, ensuring timely transactions
- Processed and printed incoming and outgoing electronic checks on high-speed printing equipment, maintaining accuracy and efficiency
- Operated with high confidence and independence to meet and exceed production quotas consistently
- Developed and maintained comprehensive knowledge of the company and payment business unit objectives
- Managed the filing and destruction of processed checks by expiration date, ensuring compliance with regulations
- Executed $2.5 billion in transactions on time daily, demonstrating reliability and consistency
- Responsible for achieving payment performance Key Performance Indicators (KPIs) across multiple platforms, channels, products, and lines of business.
SORTER OPERATOR - Item Processing/Lead Clerk
BANK OF AMERICA
06.1998 - 06.2005
- Retrieved and sorted jobs by city and state using CPCS, Vector 3.0, and 4.0 programs with the IBM 3890 system
- Managed seven associates, overseeing the workflow process and quality control to ensure efficient operations
- Corrected system and mechanical problems with the CPCS program and IBM sorters, ensuring smooth operation
- Processed incoming deposits and check documents, initially into microfilm, which later transitioned into Check 21 imaged database system environment, maintaining accuracy and compliance
- Trained and coached new hires to properly process checks in the Check 21 imaging environment, ensuring proficiency and adherence to procedures
- Ensured the department met deadlines, managed schedules, and prioritized tasks effectively.
Stock Supervisor
RITE AID · Full-time
08.1993 - 09.1996
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Redeemed coupons to discount purchases.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Referred to price sheets and special sale bulletins to enter price changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Processed customer orders and accurately handled payment transactions.
- Handled day-to-day shipping and receiving overseeing more than 4-5 packages per day
Education
Some College (No Degree) - Business Administration in Management
Wayne County Community College District
Detroit, MIHigh School Diploma -
Samuel C. Mumford High School
Detroit, MI08.1988
Skills
- Deadline-oriented
- Information Security
- Accuracy and Precision
- Data Entry
- Problem-solving abilities
- Workflow Optimization
- Effective Communication
- Attention to Detail
- Team Leadership
- Multitasking and Organization
- Quality Assurance
- Operations Management
- Problem-Solving
- Analytical and Critical Thinking
- Check 21 System and Equipment operation
- Title Examination
Timeline
MORTGAGE TITLE ANALYST II
JP MORGAN CHASE
10.2020 - 08.2022
FRAUD ANALYST II
CITIBANK
07.2018 - 10.2019
BULK FILE - Check Deposit Research
BANK OF AMERICA
07.2012 - 06.2018
Licensed Master Barber
A PERFECT TOUCH BARBERSHOP
09.2009 - Current
SORTER OPERATOR - End of Day
BANK OF AMERICA
09.2009 - 06.2012
SENIOR PAYMENT PROCESSOR
FEDERAL RESERVE BANK OF ATLANTA
06.2005 - 12.2008
SORTER OPERATOR - Item Processing/Lead Clerk
BANK OF AMERICA
06.1998 - 06.2005
Stock Supervisor
RITE AID · Full-time
08.1993 - 09.1996
Some College (No Degree) - Business Administration in Management
Wayne County Community College District
High School Diploma -
Samuel C. Mumford High School
Profile Of Qualifications
- Over 20 years of experience in financial operations, consistently meeting deadlines.
- Effectively multitask several complex assignments.
- Experienced in research analysis, self-starting, and team leadership.
- Skilled in the creation, scheduling, and maintenance of customer accounts/records.
- Maintains confidentiality in all aspects of client, staff, and agency information.
- Proficient with handling office equipment and various hardware and software programs.
- Strong organizational, communication, and listening skills.
- Ability to institute and conduct all phases of office procedures.
- Proficiency in developing excellent relationships with coworkers and clients.
- Supervised employees and managed inventory in a retail store environment.
- Trained for rebooting of the daily operating system, printing of daily reports for deadlines, and end-of-day shutdown procedures
State of Florida Licensed Barber
Certified Barber Since1999
Profile Of Qualifications
- Over 20 years of experience in financial operations, consistently meeting deadlines.
- Effectively multitask several complex assignments.
- Experienced in research analysis, self-starting, and team leadership.
- Skilled in the creation, scheduling, and maintenance of customer accounts/records.
- Maintains confidentiality in all aspects of client, staff, and agency information.
- Proficient with handling office equipment and various hardware and software programs.
- Strong organizational, communication, and listening skills.
- Ability to institute and conduct all phases of office procedures.
- Proficiency in developing excellent relationships with coworkers and clients.
- Supervised employees and managed inventory in a retail store environment.
- Trained for rebooting of the daily operating system, printing of daily reports for deadlines, and end-of-day shutdown procedures
State of Florida Licensed Barber
Certified Barber Since1999
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