Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

John Betts

St. Paris,OH

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

15
15
years of professional experience

Work History

Office Manager

Aspen Dental
Troy, Springfield, And Huber Heights, Ohio
02.2022 - Current
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

Full-time Student

Veterans Administration
Dayton, Ohio
01.2018 - 06.2022
  • Followed school and classroom policies, regulations, dress codes and schedules.
  • Worked in team environment to maintain high levels of productivity.
  • Searched at library and in scholarly databases to locate necessary information for research projects.
  • Maintained a 3.7 G.P.A. throughout my college career.

Sales Service Representative

CINTAS, Professional Uniform And Facility Services
Dayton, Ohio
09.2016 - 01.2018
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
  • Researched client requests to create best possible solutions for diverse needs.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.

Police Officer

German Township Police Department
Springfield, Ohio
07.2015 - 09.2016
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Investigated and reported crimes, accidents, offenses and damage to property.
  • Answered emergency calls for help from citizens and business owners.
  • Secured crime scenes, gathered evidence and questioned witnesses.

13B1P (Airborne Artillery)

United States Army
Ft. Bragg, NC
03.2005 - 11.2012
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
  • Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
  • Supervised more than $750,000 in high-value equipment, maintaining zero loss record over 3 years.
  • Trained in First Aid, CPR

Education

Master of Health Administration - Healthcare

Franklin University
Columbus, OH
06.2022

Bachelor of Science - Psychology/Criminal Justice

Franklin University
Columbus, OH
05.2021

Skills

  • Budgetary Planning
  • Team Management
  • Report Preparation and Analysis
  • Staff Training
  • Profit and Loss Statements
  • Office Supplies and Inventory
  • Account and Ledger Reconciliations
  • Payroll Administration
  • P&L Responsibility

Timeline

Office Manager

Aspen Dental
02.2022 - Current

Full-time Student

Veterans Administration
01.2018 - 06.2022

Sales Service Representative

CINTAS, Professional Uniform And Facility Services
09.2016 - 01.2018

Police Officer

German Township Police Department
07.2015 - 09.2016

13B1P (Airborne Artillery)

United States Army
03.2005 - 11.2012

Master of Health Administration - Healthcare

Franklin University

Bachelor of Science - Psychology/Criminal Justice

Franklin University

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John Betts