John Bryant
West Orange,NJ
Summary
Dynamic and dedicated professional with extensive experience as a Flight Attendant at United Airlines and Continental Airlines. Proven ability to deliver exceptional customer service while maintaining safety and compliance. Strong attention to detail and first aid skills, adept at resolving issues and enhancing passenger satisfaction in high-pressure environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Flight Attendant
United Airlines
2018 - Current
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Tax Preparer
Self-employeed
2004 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Maintained compliance by adhering to current tax laws and regulations.
Lead International Flight Attendant
Continental Airlines
2005 - 2018
- Maintained a safe cabin environment by performing thorough pre-flight safety checks per FAA standards.
- Adapted seamlessly to schedule changes, delays, and challenges while sustaining a positive attitude.
- Resolved medical emergencies competently, liaising effectively with cockpit crew when needed.
- Enhanced passenger satisfaction by delivering outstanding in-flight service tailored to individual needs.
- Exhibited professionalism and friendliness to uphold brand reputation in all customer interactions.
- Clearly communicated safety and emergency protocols to passengers before departure.
- Provided empathetic support to anxious travelers during turbulent conditions or other challenges.
- Supported unaccompanied minors and passengers with disabilities throughout their journey, ensuring comfort.
Education
Rayen High
Youngstown, OHSkills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
Accomplishments
Served in the US Army from September 1996 to September 1999.
Certification
Certified tax repair in the state of New Jersey.
Languages
English
Professional Working
Spanish
Limited Working
Timeline
Flight Attendant
United Airlines
2018 - Current
Tax Preparer
Self-employeed
2004 - Current
Lead International Flight Attendant
Continental Airlines
2005 - 2018
Rayen High