John Burke
Boca Raton
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at California Pizza Kitchen. Proven ability to enhance guest engagement and resolve complaints efficiently. Experienced in cash handling and maintaining accurate financial records, ensuring operational excellence and customer satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server
California Pizza Kitchen
08.2023 - 07.2024
- Delivered exceptional customer service through attentive listening and prompt responses to guest inquiries.
- Executed daily inventory checks to ensure stock levels met operational needs and minimized waste.
- Facilitated training sessions for new staff members, promoting adherence to service standards and policies.
- Processed customer orders accurately using POS system, ensuring timely delivery of food and beverages.
Host/Server
Placid Lakes Country Club
05.2021 - 07.2023
- Welcomed and seated guests promptly, ensuring a smooth dining experience.
- Coordinated with kitchen staff to ensure timely food delivery during peak hours.
- Resolved guest complaints efficiently, enhancing overall customer satisfaction.
- Managed reservation system, optimizing seating arrangements for large parties.
Accountant Clerk
Data Phone Wire and Cable Company
06.2016 - 11.2020
- Maintained accurate financial records to support management decision-making.
- Processed vendor invoices efficiently, ensuring timely and accurate payments.
- Assisted in preparing tax compliance documentation for annual filings.
- Conducted bank reconciliations to ensure financial accuracy and integrity.
Education
Bachelor of Arts - Communications
Florida Atlantic University
Boca Raton, FL12-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
California Pizza Kitchen
08.2023 - 07.2024
Host/Server
Placid Lakes Country Club
05.2021 - 07.2023
Accountant Clerk
Data Phone Wire and Cable Company
06.2016 - 11.2020
Bachelor of Arts - Communications
Florida Atlantic University