John Byron Marulanda Uribe
Miami,USA
Summary
Proven track record in enhancing customer satisfaction and sales revenue at American Airlines Cargo, leveraging exceptional customer service and CRM proficiency. Skilled in interpersonal communication and fluent in Spanish-English, adept at fostering client relationships and driving loyalty. Achieved significant improvements in team productivity and operational efficiency through focused training and leadership.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
American Airlines Cargo
Miami
02.2023 - Current
- Answered customers’ questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Developed and implemented sales strategies to increase customer loyalty and retention.
Staff Assistant
American Airlines Cargo
Miami
01.2022 - 02.2023
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Established strong working relationships with coworkers through excellent communication skills.
- Maintained accurate record-keeping systems for easy access to vital information.
- Provided clerical support and managed extensive calendar scheduling for department leaders.
- Assisted in training new hires on company policies, procedures, and software applications.
- Handled confidential documents with utmost discretion.
Trainer
Worldwide Flight Services
Miami
01.2021 - 01.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices and provided constructive feedback.
- Monitored and reported trainee progress, introducing new learning tools.
- Improved employee performance by designing and implementing effective training programs.
Operations Supervisor
Worldwide Flight Services
Miami
03.2018 - 01.2021
- Managed daily operations for optimal performance and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open communication with upper management and conducted regular performance evaluations.
Quality Control Auditor
STOP Jeans
Medellín, Colombia
01.2011 - 01.2015
- Conducted comprehensive quality inspections across laundry, garment manufacturing, stamping, and finishing processes.
- Ensured all production stages complied with company specifications and quality standards.
- Identified defects and process deviations, recommending corrective actions to production teams.
- Completed detailed Quality Control reports, documenting inspection results and non-conformities.
- Collaborated with cross-functional teams to improve process consistency and reduce rework.
- Approved final products based on durability, appearance, and brand quality requirements.
Education
Quality Control Technology -
Servicio Nacional de Formacion SENA
Medellín, Colombia11.2010
High School Diploma -
Institucion Educativa Villa Flora
Medellín, Colombia12.2008
Skills
- Exceptional Customer Service
- Issue Resolution
- CRM Proficiency
- Database Management
- Attention to Detail
- Interpersonal Communication
- Sales strategy development
- Lead generation
- Customer relationship management
- Revenue forecasting
Timeline
Inside Sales Representative
American Airlines Cargo
02.2023 - Current
Staff Assistant
American Airlines Cargo
01.2022 - 02.2023
Trainer
Worldwide Flight Services
01.2021 - 01.2022
Operations Supervisor
Worldwide Flight Services
03.2018 - 01.2021
Quality Control Auditor
STOP Jeans
01.2011 - 01.2015
Quality Control Technology -
Servicio Nacional de Formacion SENA
High School Diploma -
Institucion Educativa Villa Flora