John Carleton
Pembroke,NH
Summary
Proven track record in enhancing customer experiences and sales at Aubuchon Hardware, leveraging exceptional customer service and inventory tracking skills. Expert in fostering teamwork and collaboration, demonstrated by efficiently managing financial transactions and inventory, ensuring high customer satisfaction and repeat business.
Overview
13
13
years of professional experience
Work History
Sales Associate
Aubuchon Hardware
12.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Line Leader
United Parcel Service, UPS
09.2020 - 12.2020
- Trained new employees on package sort, safety procedures, equipment operation, and other essential tasks required.
Delivery Driver
Dirt Doctor
05.2020 - 07.2020
- Timely, efficient truck delivery of landscaping materials.
Bus Driver
Student Transportation of NH
10.2011 - 03.2020
- Transporting students to and from school and extracurricular activities.
Education
Tractor Trailer
NHTC
Littleton, NH2004
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Money Handling
- Flexible Schedule
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Store Opening and Closing
- Inventory Tracking
- Display Setup
Timeline
Sales Associate
Aubuchon Hardware
12.2020 - Current
Line Leader
United Parcel Service, UPS
09.2020 - 12.2020
Delivery Driver
Dirt Doctor
05.2020 - 07.2020
Bus Driver
Student Transportation of NH
10.2011 - 03.2020
Tractor Trailer
NHTC
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