John Carroll
Plano,TX
Summary
Dynamic Store Manager with proven expertise at Walgreens in enhancing customer satisfaction and driving sales through innovative merchandising and effective team leadership. Skilled in inventory management and cash control, I excel in training and mentoring staff to foster a high-performing environment, ensuring operational excellence and fiscal responsibility.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
03.2013 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Relief Manager
Quick Trip
06.2009 - 03.2013
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
- Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
Education
Some College - Criminal Justice
Collin County Community College
Plano, TXSkills
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
Certification
ptcb certification
Timeline
Store Manager
Walgreens
03.2013 - Current
Relief Manager
Quick Trip
06.2009 - 03.2013
Some College - Criminal Justice
Collin County Community College
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