John Castillo
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
Outside Sales Representative
Texas Wood Supply
11.2023 - 06.2024
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
Outside Sales Representative
Elite Roofing Supply
01.2023 - 10.2023
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Built strong client rapport to establish diversified network of connections.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built relationships with customers and community to promote long term business growth.
- Quoted prices, credit terms and other bid specifications.
Manager in Training
Mid Atlantic Roofing Supply
08.2022 - 12.2022
- Accomplish managerial goal oriented tasks within established timeframes for entire staff.
- Onboard new employees with training and new hire documentation.
- Cross-train existing employees to maximize team agility and performance.
- Maximize performance by monitoring daily activities and mentoring team members.
- Develop and maintain relationships with customers and suppliers through account development.
- Deliver feedback to decision-makers regarding employee performance and training needs.
- Approve regular payroll submissions for employees.
- Apply customer feedback to develop process improvements and support long-term business needs.
- Raise performance in areas of sales in order to maintain and increase company's annual profits.
- Keep open-communication with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
Logistics Manager / Quality Manager
Genesis MFG
10.2019 - 08.2022
- Directed shipping and receiving of wide range of products daily.
- Conducted research to address shipping errors and packaging mistakes.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Prepared updated shipment reports for executives and clients.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Provided observations, took measurements and performed tests at various stages according to quality control plan.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Business Consultant
Texas Star Home Construction
07.2017 - 10.2019
- Devised processes to boost long-term business success and increase profit levels.
- Developed complete business plans and operational strategies for new and existing business.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised strategies to improve organization efficiency and optimize group management.
Branch Manager
WestEnd Roofing & Siding Windows
04.2013 - 07.2017
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Branch Manager
Texas Roofing Supply
08.2012 - 04.2013
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Gathered and reviewed customer feedback to improve operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Assistant Manager
Southern Shingles
01.2010 - 08.2013
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Education
High School Diploma -
United Christian High School
Houston, TX05.2001
Skills
Agility Software
Mincron Software
ReelTrack Software
- Process Documentation
- Loss Prevention Strategies
- Maintaining Clean Work Areas
- Product Inspection
- Work Prioritization
- Coaching and Mentoring
- Branch Operations Management
- Strategic Vision
- Operational Procedures
Timeline
Outside Sales Representative
Texas Wood Supply
11.2023 - 06.2024
Outside Sales Representative
Elite Roofing Supply
01.2023 - 10.2023
Manager in Training
Mid Atlantic Roofing Supply
08.2022 - 12.2022
Logistics Manager / Quality Manager
Genesis MFG
10.2019 - 08.2022
Business Consultant
Texas Star Home Construction
07.2017 - 10.2019
Branch Manager
WestEnd Roofing & Siding Windows
04.2013 - 07.2017
Branch Manager
Texas Roofing Supply
08.2012 - 04.2013
Assistant Manager
Southern Shingles
01.2010 - 08.2013
High School Diploma -
United Christian High School
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