Rheanne Casto
Parker,CO
Summary
Efficiency-driven professional with diligent approach to handling financial, employee and office records. Respectful and well-spoken with team members, managers, and customers. Smoothly coordinate teams and supplies to accomplish daily office goals.
Overview
27
27
years of professional experience
Work History
Office Administrator
Water Pros
Aurora, CO
10.2022 - 05.2026
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Oversaw office inventory activities by ordering, requisitions, stocking, and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Addressed client inquiries or concerns via phone calls or email correspondence to enhance customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Answered HR questions and concerns, onboarding of new hires into the payroll system.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Supported Owner in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Safeguarded sensitive information to maintain privacy and security of company records. with discretion, maintaining confidentiality of company documents and personnel records.
Customer Service/Warranty Clerk
Mile High Honda & Acura
Denver, CO
03.2022 - 10.2022
- Maintained accurate records of all warranty claims, ensuring proper documentation and organization.
- Enhanced interdepartmental communication by updating team members on warranty claim statuses.
- Improved communication between departments by regularly updating team members on warranty claim statuses.
- Compiled comprehensive reports on monthly warranty activities for management review and analysis.
- Ensured accurate posting and attachment of information to claim files for clarity.
- Carried out administrative tasks by communicating with warranty providers, distributing mail, and scanning documents.
- Posted payments to accounts and maintained records.
- Facilitated resolution of payer issues by coordinating with the contracting department.
Utility Billing Clerk
Cucharas Sanitation and Water District
Cuchara, CO
02.2021 - 01.2022
- Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
- Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
- Processed customer invoices, credit memos and payments within established timelines.
- Assisted customers in establishing payment plans or extensions, reducing delinquent accounts and enhancing revenue collection efforts.
- Maintained strict confidentiality protocols when handling sensitive client information.
- Addressed customer complaints about utility bills, strengthening relationships between the company and its clients.
- Resolved disputed charges promptly by investigating customer concerns and adjusting invoices to ensure accuracy.
- Utilized strong organizational skills to maintain an accurate filing system for all utility-related documents.
- Maintained oversight of unpaid invoices to facilitate prompt collections and performed collections duties.
- Audited and corrected billing and posting documents for accuracy.
- Responded to customer concerns and questions on a daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Managed sensitive client information with discretion while maintaining strict confidentiality protocols as required by law.
Accounts Receivable Clerk
Mile High Honda & Acura
Denver, CO
03.1999 - 11.2017
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Maintained up-to-date customer contact information to facilitate effective communication on account status and payment inquiries.
- Delivered exceptional customer service in response to client inquiries about account status and billing concerns, fostering strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Reconciled accounts receivable ledger with general ledger monthly.
- Assessed account statuses regularly to determine collection efforts and ensure timely payments. on a monthly basis to assess aging and pursue collection of funds.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Coordinated with other departments for accurate application of payments, credits, and adjustments to client accounts, enhancing overall account management.
- Reconciled company bank, credit card and line of credit accounts.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Conducted calls to clients and vendors to clarify account needs and provide necessary support. to vendors and customers to discuss and resolve account needs.
- Reviewed and collected data for the credit approval process.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Assisted in annual audit preparation.
- Entered figures using a 10-key calculator to compute data quickly.
Education
High School Diploma - General Studies
Smoky Hill High School
Aurora, COSkills
- Administrative Support
- Office management
- Data Entry
- Financial record keeping
- Time management
- Office administration
- Schedule and calendar management
- Financial Record Keeping
- MS Office
- Organizational Skills
- Multi-tasking expertise
- Detail Oriented
- Problem Resolution
- Customer Service/Relations
- Effective communication
- Professionalism
- Information Protection
Timeline
Office Administrator
Water Pros
10.2022 - 05.2026
Customer Service/Warranty Clerk
Mile High Honda & Acura
03.2022 - 10.2022
Utility Billing Clerk
Cucharas Sanitation and Water District
02.2021 - 01.2022
Accounts Receivable Clerk
Mile High Honda & Acura
03.1999 - 11.2017
High School Diploma - General Studies
Smoky Hill High School