John Chester

• Assisted customers in selecting recreational vehicles based on preferences and needs.
• Conducted product demonstrations to highlight features and benefits of various RV models.
• Collaborated with team members to maintain organized showroom displays, ensuring appealing customer experience.

• Delivered finance and protection product presentations, including extended service contracts, gap coverage, and tire and wheel protection, achieving a high closing rate.
• Reviewed deal jackets for accuracy and completeness prior to funding, verifying required documentation and lender stipulations were satisfied.
• Managed deal desk activities, ensuring timely support for sales personnel in closing transactions.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Conducted manager turnovers and high-level negotiations to overcome objections, secure commitments, and close sales.
• Assisted sales team throughout the sales process by providing strategic guidance on pricing, trade evaluations, financing options, and deal presentation.

• Recruited, hired, trained, and mentored Business Development Representatives (BDRs) to drive lead generation and appointment-setting initiatives.
• Developed and implemented phone scripts, word tracks, and communication strategies that improved customer engagement and appointment conversion rates.
• Managed daily BDC operations, including performance coaching, call monitoring, KPI tracking, and team development.

• Consistently exceeded monthly sales goals through consultative selling and exceptional customer service.

• Guided customers through the RV purchasing process, identifying needs and recommending products that matched their lifestyle and budget.

• Developed and maintained strong customer relationships, generating repeat business and referral opportunities.

• Demonstrated extensive knowledge of travel trailers, fifth wheels, motorhomes, and RV accessories to provide informed purchasing guidance.