John Ciullo
Frankfort,IL
Summary
Proven Manager at Cde Collision Centers, adept in team leadership and complex problem-solving. Successfully enhanced customer satisfaction and resolved staff conflicts, demonstrating exceptional time management and communication skills. Achievements include streamlining operations to meet tight deadlines, ensuring high-quality service delivery. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Manager
Cde Collision Centers
05.2014 - Current
- managed shop, payroll,assign work,write estimates,-handle several different different insurance accounts,check in and deliver finished vehicles.make sure customers felt comfortable leaving there vehicles for repairs-explain estimate & repair process
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager/Collision Estimator
Collision Centers of America
04.2004 - 04.2014
- managed shop,write estimates,-handle several different different insurance accounts,check in and deliver finished vehicles.make sure customers felt comfortable leaving there vehicles for repairs-explain estimate & repair process
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Stagg High School
Palos Hills, IL06.1979
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
Cde Collision Centers
05.2014 - Current
Manager/Collision Estimator
Collision Centers of America
04.2004 - 04.2014
High School Diploma -
Stagg High School
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