- Exploring various forms of art, such as painting, sewing, and other small crafts, to nurture creative problem solving and personal growth
- Avid Reader
John Claflin
Mansfield
Summary
Results-driven Shift Manager with strong customer service and cash handling skills, and proven expertise in training and mentoring teams. Experienced in supply inventory management and problem-solving, ensuring compliance with safety standards and enhancing customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Key Holder
Dollar General
Mansfield, TX
09.2025 - Current
- Assisted in daily store operations and maintained inventory accuracy.
- Supported management by executing cash handling and register transactions efficiently.
- Ensured compliance with safety and loss prevention protocols during shifts.
- Organized merchandise displays to enhance customer shopping experience.
Hazmat Specialist
Amazon
Mansfield, TX
10.2021 - Current
- Conducted hazardous materials inspections to ensure compliance with safety regulations.
- Led investigations of hazmat incidents, identifying root causes and recommending corrective actions.
- Monitored inventory of hazardous materials, ensuring accurate records and safe storage practices.
- Reviewed and updated safety documentation and protocols related to hazardous materials management.
- Improved team efficiency by streamlining hazardous materials handling processes.
Shift Manager
Traditions Spirits
Thackerville, OK
10.2019 - 10.2021
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Optimized workflow processes, enhancing efficiency and reducing downtime.
- Implemented inventory management systems to track product availability accurately.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Housekeeper
Jani King
Thackerville, OK
08.2019 - 10.2019
- Supervised daily cleaning operations to maintain high standards of hygiene and sanitation.
- Trained new staff on cleaning protocols and safety procedures to ensure compliance with company policies.
- Implemented efficient inventory management for cleaning supplies, reducing waste and optimizing resources.
- Conducted regular inspections of facilities to identify areas needing improvement or immediate attention.
Acting Assistant Department Lead
Kroger Bakery
Crowley, TX
03.2017 - 06.2019
- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained and mentored staff on bakery processes and customer service best practices.
- Implemented inventory management systems to optimize product availability and reduce waste.
- Analyzed sales trends to develop promotional strategies that increased department revenue.
- Managed team schedules, department projects and quality assurance.
ICQA Problem Solver
Amazon
Haslet, TX
04.2016 - 03.2017
- Led initiatives to improve inventory accuracy and streamline operations within warehouse environment.
- Analyzed discrepancies in inventory data, implementing corrective actions to enhance overall efficiency.
- Collaborated with cross-functional teams to identify root causes of operational challenges and propose solutions.
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
- Facilitated ongoing training initiatives for staff members to maintain high competency levels in their roles.
- Trained new team members on ICQA procedures, ensuring consistent quality standards across the team.
- Enhanced inventory accuracy by conducting regular audits and implementing corrective actions.
Cake Decorator
Walmart
Burleson, TX
05.2010 - 10.2016
- Decorated cakes with creative designs, ensuring visual appeal and customer satisfaction.
- Managed inventory of cake decorating supplies, maintaining stock levels for efficient operations.
- Collaborated with team members to execute large-scale cake orders for special events.
- Trained new staff on cake decoration techniques and best practices for quality consistency.
- Maintained cleanliness and organization of the decorating workspace, adhering to safety standards.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
Front Desk Clerk
City of Crowley Recreation Center
Crowley, TX
06.2014 - 05.2016
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling for facility rentals and recreational programs, optimizing resource allocation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of memberships, payments, and facility usage to ensure compliance.
- Oversaw daily cash handling procedures, ensuring financial accuracy and accountability in transactions.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
After-School Program Assistant
Burleson ISD
Burleson, TX
09.2009 - 06.2010
- Assisted in planning and implementing engaging after-school activities for diverse student groups.
- Supported students with homework and academic enrichment, fostering a positive learning environment.
- Collaborated with teachers to align program activities with educational goals and curriculum standards.
- Monitored student behavior, ensuring safety and compliance during program hours.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Education
No Degree - English Literature
The University of Texas At Arlington
Arlington, TXCertificate - Medical Coding
Tarrant County College
Fort Worth, TX05-2024
Skills
- Customer service
- Cash handling
- Training and mentoring
- Daily reporting
- Supply inventory management
- Problem-solving
- Discrepancy investigation
- Health and safety compliance
Certification
- CPC A - Certified Professional Coder Apprentice level
Interests
Timeline
Key Holder
Dollar General
09.2025 - Current
Hazmat Specialist
Amazon
10.2021 - Current
Shift Manager
Traditions Spirits
10.2019 - 10.2021
Housekeeper
Jani King
08.2019 - 10.2019
Acting Assistant Department Lead
Kroger Bakery
03.2017 - 06.2019
ICQA Problem Solver
Amazon
04.2016 - 03.2017
Front Desk Clerk
City of Crowley Recreation Center
06.2014 - 05.2016
Cake Decorator
Walmart
05.2010 - 10.2016
After-School Program Assistant
Burleson ISD
09.2009 - 06.2010
No Degree - English Literature
The University of Texas At Arlington
Certificate - Medical Coding
Tarrant County College