Overview
Work History
Education
Skills
Custom
Custom
Timeline
Generic

John Clay

Allen,TX

Overview

3
3
years of professional experience

Work History

Guest Services Associate

Stacy Cleaners
Allen, TX
05.2022 - 08.2023
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Collected deposits or payments and arranged for billing.
  • Recorded customer transactions accurately into computer system.
  • Answered customer inquiries regarding prices, services, store policies, procedures and promotions.
  • Received and sorted articles by type, color and degree of soil.
  • Kept records of incoming garments, outgoing deliveries, payments received and inventory levels.

Shift Lead

TopGolf
Allen, TX
10.2020 - 05.2022
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Responded to customer inquiries and complaints in a professional manner.
  • Identified needs of customers promptly and efficiently.
  • Assisted in the training of new employees.

Education

Bachelor of Science - Industrial Engineering

Texas A&M Health Science Center
College Station, TX
05-2026

High School Diploma -

Allen High School
Allen, TX
05-2022

Skills

  • Problem Solving
  • Responsible
  • Leader
  • Certified in Microsoft Word and Excel

Custom

  • Engineering Lab 1 - Created a functioning Connect 4 Game with Python.
  • Industrial Distribution Class - Studied the negative and positive effects of Green Energy.
  • Experimental Physics and Engineering Lab - Applied Lorentz Force to determine the relationship between current carrying wire and magnetic fields.

Custom

  • Pi Kappa Alpha Fraternity Member. Oversaw public relations last semester.
  • FLIP Leadership Organization Member Freshman Year. FLIP, Freshman Leaders in Progress, provided social and service opportunities.
  • PAAssistance and Leadership. Participated in this program junior and senior year of high school.

Timeline

Guest Services Associate

Stacy Cleaners
05.2022 - 08.2023

Shift Lead

TopGolf
10.2020 - 05.2022

Bachelor of Science - Industrial Engineering

Texas A&M Health Science Center

High School Diploma -

Allen High School

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John Clay