John Clay
Allen,TX
Overview
3
3
years of professional experience
Work History
Guest Services Associate
Stacy Cleaners
Allen, TX
05.2022 - 08.2023
- Corrected guest issues promptly with knowledgeable and friendly service.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Collected deposits or payments and arranged for billing.
- Recorded customer transactions accurately into computer system.
- Answered customer inquiries regarding prices, services, store policies, procedures and promotions.
- Received and sorted articles by type, color and degree of soil.
- Kept records of incoming garments, outgoing deliveries, payments received and inventory levels.
Shift Lead
TopGolf
Allen, TX
10.2020 - 05.2022
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Responded to customer inquiries and complaints in a professional manner.
- Identified needs of customers promptly and efficiently.
- Assisted in the training of new employees.
Education
Bachelor of Science - Industrial Engineering
Texas A&M Health Science Center
College Station, TX05-2026
High School Diploma -
Allen High School
Allen, TX05-2022
Skills
- Problem Solving
- Responsible
- Leader
- Certified in Microsoft Word and Excel
Custom
- Engineering Lab 1 - Created a functioning Connect 4 Game with Python.
- Industrial Distribution Class - Studied the negative and positive effects of Green Energy.
- Experimental Physics and Engineering Lab - Applied Lorentz Force to determine the relationship between current carrying wire and magnetic fields.
Custom
- Pi Kappa Alpha Fraternity Member. Oversaw public relations last semester.
- FLIP Leadership Organization Member Freshman Year. FLIP, Freshman Leaders in Progress, provided social and service opportunities.
- PAAssistance and Leadership. Participated in this program junior and senior year of high school.
Timeline
Guest Services Associate
Stacy Cleaners
05.2022 - 08.2023
Shift Lead
TopGolf
10.2020 - 05.2022
Bachelor of Science - Industrial Engineering
Texas A&M Health Science Center
High School Diploma -
Allen High School