John Contreras Ruiz Cruz
Ancho and Agave
Chicago,IL
1
Certification
9
years of professional experience
Results-driven hospitality professional prepared to excel in dynamic settings. Proven track record of maintaining smooth operations and enhancing customer experiences. Known for team collaboration and adaptability.
Work History
Server
1 Year 1 Month- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, demonstrating strong time management and multitasking skills.
- Resolved customer complaints promptly, improving guest satisfaction and retention rates.
Food Runner
1 Year- Delivered food and beverages promptly to ensure guest satisfaction.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Assisted servers in managing orders and addressing customer inquiries effectively.
- Monitored dining area for cleanliness and organized table settings for optimal service.
Server
5 Months- Assisted in training new staff on menu offerings and service standards.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Ambassador
2 Months- Engaged customers with product knowledge to enhance dining experience.
- Processed customer transactions accurately using POS systems.
- Assisted customers with inquiries, providing product information and support.
- Handled cash, credit, and electronic payments ensuring secure transactions.
Server
4 Months- Processed customer orders accurately using point-of-sale system, enhancing operational efficiency.
- Upsold additional menu items, contributing to overall sales growth during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Customer Service Representative
1 Year 1 Month- Processed orders accurately using point-of-sale systems, improving transaction speed.
- Coordinated with kitchen staff to ensure timely delivery of orders during peak hours.
- Provided exceptional bilingual support to diverse customer inquiries across multiple communication channels.
- Resolved customer issues efficiently, ensuring high levels of satisfaction and loyalty.
Food Service Worker
5 Years 6 Months- Operated kitchen equipment and maintained cleanliness to ensure efficient food preparation.
- Maintained inventory levels through regular stock assessments and replenishment.
- Did daily deli operations, ensuring product freshness and quality standards.
Education
High School Diploma
Emergency Telecommunicator
Skills
Strong work ethic
Teamwork and collaboration
Guest engagement
Flexible and adaptable
Verbal communication
Customer service
Fluent bilingualism
Certification
Emergency Tele
Languages
Spanish
Native or Bilingual
Timeline
Food Runner
Golden Nest Pancakes and Cafe
07.2025 - 07.2026Read More
Server
Ancho and Agave
06.2025 - 07.2026Read More
Server
Elks Lodge 410
05.2025 - 10.2025Read More
Ambassador
Noodles & Company
03.2025 - 05.2025Read More
Server
Centraal Grand Café & Tappery
08.2024 - 12.2024Read More
Customer Service Representative
Sugar River Pizza
04.2023 - 05.2024Read More
Food Service Worker
La Oaxaqueña
09.2017 - 03.2023Read More
Sun Prairie East High School
High School Diploma
Read More
Centro Hispano
Emergency Telecommunicator
Read More