JOHN CRAWFORD
Volkswagen
Fort Collins,CO
1
Certification
17
years of professional experience
Professional sales expert prepared to bring extensive experience in driving revenue and building customer loyalty. Known for focus on team collaboration and delivering results. Reliable and adaptable, ready to meet changing business needs with strong interpersonal and analytical skills. Knowledgeable with strong background in sales and customer relationship management. Proven ability to drive sales growth through personalized service and effective communication. Demonstrated skills in problem-solving and negotiation.
Work History
Sales Advisor
2 Years 5 Months- Provided expert advice on automotive services, ensuring informed customer decisions.
- Collaborated with management on promotional strategies to drive sales growth and customer engagement.
- Trained junior team members on sales techniques and product knowledge to improve performance.
- Led initiatives to streamline operations, resulting in improved service delivery timelines.
- Mentored staff in best practices for customer service excellence and problem resolution techniques.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Sales Advisor
1 Year 4 Months- Provided expert advice on automotive services, ensuring informed customer decisions.
- Developed strong customer relationships to enhance service satisfaction and retention.
- Analyzed sales trends to identify opportunities for process improvement and efficiency gains.
- Increased sales by establishing rapport with customers and identifying their needs.
Sales Representative
3 Years 1 Month- Ranked among the top sales representatives company-wide.
- Closed sales and secured contracts, driving revenue growth.
- Conducted thorough product presentations, highlighting benefits to prospective clients.
- Developed and maintained strong customer relationships to drive sales growth.
- Assessed customer roofing needs and recommended tailored solutions.
Service Technician
8 Months- Supervised crew in tracking tire fatigue, pressure, tread depths, and sidewall inspections on equipment, ensuring safety and reliability.
- Checked, installed and repaired brake system components such as rotors, pads and drums.
- Rotated, mounted and balanced tires on cars, trucks and vans.
- Coordinated tire changing and rotating processes, streamlining operations to optimize workflow.
- Maintained and managed tire and hardware inventory with stock assessments.
- Assisted customers by selling parts and tires for necessary repairs, enhancing service satisfaction.
- Encouraged adherence to safety standards to prevent workplace accidents by working in a safe manner.
Pool Technician/Assistant Manager
4 Years 9 Months- Managed daily pool operations while ensuring compliance with safety and maintenance standards.
- Trained and supported new technicians on pool care, equipment, and safety procedures.
- Developed preventative maintenance schedules to reduce equipment failures and downtime.
- Managed chemical and supply inventory to maintain efficient operations and control resources.
- Diagnosed and repaired pool equipment, plumbing, electrical, and general facility issues.
- Improved service procedures to increase efficiency and response times.
- Collaborated with clients to assess needs and provide effective, customized solutions.
Swimming Pool Technician
3 Years 2 Months- Achieved status as one of the top sales performers in the biggest pool company in Phoenix.
- Ensured customer satisfaction with timely assistance with prompt service for routine and emergency needs.
- Utilized schematic diagrams to effectively plan and execute maintenance tasks.
- Completed maintenance on pump and filters, including rinsing and bleeding off air, back-washing pools and checking baskets.
- Assessed required repairs by analyzing work orders, inspecting equipment, and testing systems.
Education
High School Diploma
Skills
Sales expertise
Account management
Sales operations
Sales forecasting
Team leadership
Time management
Decision-making
Customer service
Communication skills
Relationship building
Certification
- Certified Master Advisor, General Motors
- Certified Master Advisor, Volkswagen
- Certified Master Advisor, BG Products
Timeline
Sales Advisor
Volkswagen
03.2024 - CurrentRead More
Sales Advisor
Christian Brothers Automotive Corporation
11.2022 - 03.2024Read More
Sales Representative
Premier Roofing Company
04.2019 - 05.2022Read More
Service Technician
Napa Auto Parts
02.2018 - 10.2018Read More
Pool Technician/Assistant Manager
Crawdaddy Pools
04.2013 - 01.2018Read More
Swimming Pool Technician
Pool Man Inc
02.2010 - 04.2013Read More
Sunny Slope High School
High School Diploma
Read More