Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

John Cruz

Paterson,NJ

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product

recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

5
5
years of professional experience

Work History

Sales Associate

Footlocker.com Inc.
Wayne, NJ
02.2025 - Current
  • Processed returns, exchanges, and refunds according to company policies.
  • Maintained up-to-date knowledge of promotions, exchange guidelines, and payment policies.
  • Arranged and displayed merchandise effectively to drive sales.
  • Responded to incoming calls to provide information on store products and services.
  • Delivered exceptional customer service by resolving inquiries and enhancing customer loyalty.

Sales Associate

Nike
Paramus, NJ
06.2023 - 02.2025
  • Exceeded in-store sales goals through effective customer engagement and needs assessment.
  • Maintained strong communication and collaboration with managers to drive team success.
  • Operated as a sales representative, fostering positive customer interactions.
  • Completed daily recovery tasks to ensure cleanliness and maximize productivity.
  • Assisted customers in product selection to enhance shopping experiences and boost sales.
  • Performed cashier duties, including processing payments and providing accurate change.
  • Maintained thorough knowledge of promotions, payment policies, and security practices.
  • Ensured proper labeling of products prior to shelf placement for improved visibility.

Cashier

Delaware North
East Rutherford, NJ
12.2023 - 07.2024
  • Greet guests, suggest items, and handle transactions efficiently.
  • Serve food and beverages, ensuring quality and compliance.
  • Manage inventory, report shortages, and maintain cleanliness.
  • Adhere to alcohol service policies, verifying identification.
  • Operate point of sale system, ensuring accurate financial transactions.

Deli Clerk

ShopRite
Hillsdale, NJ
02.2023 - 06.2023
  • Ensured excellent customer service through efficient stocking and rotation of produce.
  • Maintained cleanliness and visual appeal, enhancing customer satisfaction.
  • Provided tailored product solutions, meeting diverse customer needs.
  • Executed tasks safely and efficiently, contributing to a productive environment.
  • Assisted customers with selecting products from the deli case or menu board.

Usher

Cinemark Theaters
Wayne, NJ
07.2022 - 11.2022
  • Guided guests to seats, ensuring smooth entry and exit
  • Maintained order in auditoriums, enhancing guest experience
  • Efficiently cleaned theaters, reducing turnover time
  • Showcased strong communication in guest interactions
  • Provided excellent customer service, ensuring a welcoming environment and enhancing patron satisfaction through attentive assistance.
  • Streamlined ticketing operations, reducing wait times and improving guest flow during peak hours, leading to more efficient service.

Stock Room Associate

Snipes USA
Wayne, NJ
10.2020 - 09.2022
  • Processed transactions with precision, enhancing customer satisfaction and trust.
  • Collaborated with managers, ensuring seamless operations and communication.
  • Organized and maintained stockroom efficiently, optimizing inventory management.
  • Surpassed sales targets, contributing to overall store profitability.
  • Delivered exceptional customer service, fostering a loyal client base.
  • Executed efficient stock management strategies, ensuring timely inventory replenishment and enhancing product availability for customers.
  • Conducted regular stock audits to maintain accurate inventory records, resulting in improved operational efficiency and reduced discrepancies.

Education

Bachelor of Science - Business Administration

Montclair State University
Montclair, NJ
06-2026

High School Diploma -

PCTI
Wayne, NJ
06-2022

Skills

  • Customer service
  • Sales management
  • Visual merchandising
  • Inventory management
  • Time management
  • Team collaboration

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Sales Associate

Footlocker.com Inc.
02.2025 - Current

Cashier

Delaware North
12.2023 - 07.2024

Sales Associate

Nike
06.2023 - 02.2025

Deli Clerk

ShopRite
02.2023 - 06.2023

Usher

Cinemark Theaters
07.2022 - 11.2022

Stock Room Associate

Snipes USA
10.2020 - 09.2022

Bachelor of Science - Business Administration

Montclair State University

High School Diploma -

PCTI

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