John Dalton
St Louis,MO
Summary
Travel & Hospitality professional with sales/operation experience throughout the world (truly).
Overview
29
29
years of professional experience
Work History
Director of Sales and Marketing
Hamilton Hospitality
St. Louis, United States
05.2017 - Current
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Analyzed sales and marketing data for improved strategies.
- Led crisis management team and provided quick turnaround solutions.
- Instructed sales staff on cross-selling and up-selling techniques
- Organized events and product presentations related to national conferences and conventions.
Sales Associate
SYSCO Food Services
St. Louis, MO
05.2014 - 05.2017
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Vice President of Operations
Clipper Cruise Line
St. Louis, MO
02.1985 - 05.2006
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Resolved issues and recommended actions based on production and compliance reports.
- Led operational team in creation, roll out and management of new product lines.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established clear management goals and devised systems to track results for effective decision making.
Education
Associate of Arts - Culinary Arts
The Culinary Institute of America
New York 02.1986
Skills
- Team Recruiting and Onboarding
- Sales Statistics Analysis
- Salesforce Software
- Interdepartmental Collaboration
- Problem Solving
- Networking Events
- Decision Making
- Operating Procedures and Policies
- Customer Service
- Detail-Oriented
Timeline
Director of Sales and Marketing
Hamilton Hospitality
05.2017 - Current
Sales Associate
SYSCO Food Services
05.2014 - 05.2017
Vice President of Operations
Clipper Cruise Line
02.1985 - 05.2006
Associate of Arts - Culinary Arts
The Culinary Institute of America