John Damico

• Coordinated customer service inquiries to ensure timely resolution and satisfaction.
• Facilitated service appointment scheduling through dealership software to streamline workflow processes.
• Assisted technicians by accurately documenting repair orders and maintaining parts inventory.
• Communicated effectively with customers to explain vehicle issues and recommended services.
• Collaborated with management to implement improvements in customer service protocols and processes.
• Enhanced customer satisfaction and loyalty by delivering outstanding service and conducting follow-up calls.
• Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
• Orchestrated efficient service schedules to meet need of 35+ customers per day in fast-paced dealership environment.

• Oversaw daily service operations, ensuring efficient workflow and high-quality customer care.
• Managed service team, providing training and support to enhance performance and productivity.
• Analyzed service metrics to identify trends, driving strategic decisions for operational enhancements.
• Utilized dealership management software to track service orders, monitor progress, and generate reports for analysis.
• Managed 20-40 Repair Orders daily including both customer and internal. Increased monthly profit over 500%
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

• Managed service appointments using dealership scheduling software for optimal workflow.
• Streamlined service processes, reducing wait times through effective scheduling techniques.
• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
• Consulted with customers to assess service requirements and produce accurate orders.
• Orchestrated efficient service schedules to meet need of 35+ customers per day in fast-paced dealership environment.

• Diagnosed and repaired automotive systems, ensuring optimal vehicle performance on Toyota and Volvo branded vehicles
• Conducted routine maintenance services to enhance customer satisfaction and vehicle longevity.
• Utilized diagnostic tools to identify issues effectively, streamlining repair processes.
• Collaborated with service advisors to communicate technical information clearly to customers.

Developed and implemented efficient food service operations to enhance customer satisfaction in busy pizzeria producing up to 750 pizza in a single day.

• Trained and supervised staff on food safety standards and operational procedures.
• Managed inventory levels, ensuring timely restocking of supplies for smooth operations.
• Monitored daily food preparation processes to maintain quality and consistency.
• Addressed and resolved customer service issues to establish trust and increase satisfaction.
• Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.

• Diagnosed and repaired automotive systems using advanced diagnostic equipment. Brands including Audi, Porsche, BMW, Mercedes Benz, and Volvo.
• Conducted routine maintenance, ensuring vehicle safety and reliability for clients. Prepared Track cars for Porsche club Drivers Education program
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.