Microsoft office
John D. Coleman
Temple,TX
Work Preference
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Field Service Engineer (Contractor via ATOS)
ATOS / Baylor Scott & White Health
Temple, TX
01.2021 - Current
- Provide Tier 1 and Tier 2 support to clinical and administrative staff across Baylor Scott & White hospitals and clinics.
- Troubleshoot and maintain workstations, peripherals, and medical device interfaces.
- Deploy and configure imaging, printers, and workstation replacements in patient-care environments.
- Work with clinical teams during hardware upgrades, relocations, and equipment provisioning.
- Utilize FS Toolkit and PowerShell scripting for device management and automation.
IT Field Service Technician
Baylor Scott & White Health
Temple, TX
01.2015 - 01.2020
- Delivered field-level support during multiple Epic Go-Lives in Central Texas (CTX).
- Collaborated with network teams for implementation of tools that enhanced device-level troubleshooting.
- Supported daily operations by resolving desktop, network, and peripheral device issues under tight SLAs.
- Conducted rounds in clinical units to ensure technology uptime and rapid incident resolution.
- Participated in network upgrades, hardware migrations, and on-call hospital support rotations.
Technical Analyst / Field Implementation Support
Epic Technical Team – Project Phoenix, BSW Health
TX
01.2012 - 01.2014
- Served on the core technical support team for Epic EHR rollout across multiple campuses.
- Assisted with hardware setup, network configurations, workstation prep, and Epic end-user station support.
- Coordinated with clinical leadership to ensure smooth transitions during Go-Live periods.
- Supported user training sessions and provided on-the-floor tech presence during launch events.
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Education
Associate of Applied Science - Networking And Computer Science
Texas State Technical College
Waco, TX 06.2010 - 05.2012
Associate of Arts - Sociology
Baylor University
Waco, TX 08.1991 - 05.1994
Skills
Network installation
Computer software repair
Maintenance and repair
Computer hardware repair
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 8 in the development of Project Phoenix.
- Documented and resolved Esig issues which led to Corporate adoption.
- Tested and incorporated new technologies
- Worked in large scale network environments
Software
Linux
PowerShell
Service Now
SCCM
Networking/ vpn / telecom
Languages
English
Native or Bilingual
Interests
Gaming
Hunting or nature
Motorcycles
Timeline
Field Service Engineer (Contractor via ATOS)
ATOS / Baylor Scott & White Health
01.2021 - Current
IT Field Service Technician
Baylor Scott & White Health
01.2015 - 01.2020
Technical Analyst / Field Implementation Support
Epic Technical Team – Project Phoenix, BSW Health
01.2012 - 01.2014
Associate of Applied Science - Networking And Computer Science
Texas State Technical College
06.2010 - 05.2012
Associate of Arts - Sociology
Baylor University
08.1991 - 05.1994
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