Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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JOHN E. PEREZ

MALDEN,MA

Summary

Experienced in rental services with a strong ability to manage client relations and facilitate rental agreements efficiently. Skilled in problem-solving and delivering exceptional customer service, with a proven track record of success in the industry. Dedicated professional committed to providing high-quality service and exceeding client expectations. Passionate about contributing to a team-oriented environment and driving positive outcomes for both clients and the organization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Rental Representative

Flagship Motorcars of Lynnfield, Massachusetts
01.2023 - Current
  • Assisted customers in obtaining courtesy vehicles, ensuring smooth transitions while their primary vehicle was serviced.
  • Provided excellent customer service by explaining rental policies, vehicle options, and completing the necessary paperwork.
  • Managed rental vehicle inventory and ensured vehicles were prepared and cleaned for customer pickup.
  • Coordinated with service department; service advisors to ensure timely availability of rental vehicles for customers.
  • Fleet Coordination; Worked closely with the Sales department to manage vehicle flow between the rental and used car fleets.
  • Software Proficiency (logitracgps and CDK Drive): Utilized CDK Drive, a Dealer Management System (DMS), to manage and track customer information, rental reservations, and vehicle details.
  • Inventory Management: Leveraged CDK Drive to check vehicle availability and retrieve real-time information on the status of rental vehicles, ensuring accurate and timely updates to customers.
  • Repair Order Numbers: Utilized CDK Drive to access and track repair orders and service history for vehicles, ensuring customers received accurate information regarding their rental or service needs.
  • Operational Efficiency: Used CDK Drive to automate routine tasks such as rental agreement generation, customer billing, and vehicle maintenance scheduling, increasing operational efficiency.
  • Financial and Performance Tracking: Leveraged CDK and Logitrac Gps to monitor rental revenue, identify potential profit opportunities, and ensure all rental transactions were properly recorded and processed.
  • Customer Data Management: Employed CDK Drive to maintain customer profiles, track interactions, and improve customer service by quickly accessing past rental history and preferences.

Valet

Flagship Motorcars of Lynnfield, Massachusetts
09.2022 - 01.2023
  • Customer Service Focus: Greeted customers warmly, provided courteous assistance, and addressed any concerns regarding vehicle parking.
  • Safe Driving and Parking Skills: Maneuvered vehicles in tight spaces, ensuring the safety of customers’ cars while following all proper parking procedures.
  • Attention to Detail: Inspected vehicles for any existing damage before parking, maintained detailed records of vehicle locations and noted any pre-existing conditions.
  • Efficiency: Delivered quick and smooth parking and retrieval services, optimizing turnaround times to improve customer satisfaction.

Warehouse Associate

AMAZON INC.
08.2019 - 06.2020
  • Operate advanced warehouse management systems for efficient inventory tracking and control.
  • Worked in a fulfillment center, contributing to fast-paced, large-scale order fulfillment operations.
  • Proficient in using RF scanners for accurate order picking and product location, ensuring minimal error rates.
  • Warehouse Management Systems (WMS): Familiar with using WMS for inventory control and managing stock levels efficiently.
  • Focused on efficiency and accuracy, with a commitment to fast order picking, precise product placement, and ensuring fast turnaround times.
  • Maintained a strong safety compliance mindset, strictly adhering to safety guidelines and operational procedures to ensure a safe working environment.
  • Experienced with barcode scanners for tracking products and verifying inventory.
  • Skilled in receiving and verifying incoming shipments, ensuring accurate product quantities and conditions against purchase orders to maintain stock integrity.
  • Demonstrated the ability to meet tight deadlines and maintain high productivity standards in a fast-paced, high-volume warehouse setting.

Vice President of Local Church/District Public Relationists for Youth of Assembly of Christian Churches

Assembly of Christian Churches Ebenezer, East Boston MA
02.2019 - 02.2020
  • Experienced photographer + constantly improving with visuals
  • Motivating others and befriend others
  • Also given a sense of responsibility and earned the respect of others.

Education

High School Diploma -

Malden High School
Malden, MA
05.2019

Skills

  • Bilingual, experience in volunteer based manual labor, determined, responsible and reliable Friendly; open to others and also has useful knowledge on computer programs (logitrac, CDK Drive, Microsoft word, office, Google docs/drive, printing software, etc)
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Certification

  • Internal training in CDK Drive system for scheduling and customer repair order lookup
  • Hands-on experience with LogiTrac rental tracking system
  • Data privacy best practices training related to handling sensitive customer and payment information
  • Ongoing customer service and contract handling experience at a luxury dealership level

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Rental Representative

Flagship Motorcars of Lynnfield, Massachusetts
01.2023 - Current

Valet

Flagship Motorcars of Lynnfield, Massachusetts
09.2022 - 01.2023

Warehouse Associate

AMAZON INC.
08.2019 - 06.2020

Vice President of Local Church/District Public Relationists for Youth of Assembly of Christian Churches

Assembly of Christian Churches Ebenezer, East Boston MA
02.2019 - 02.2020

High School Diploma -

Malden High School

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