John Fam
Charlotte,North Carolina
Overview
5
5
years of professional experience
Work History
Guest Services Seasonal
Carolina Point Young Life
10.2020 - Current
- Monitored team performance to confirm camper safety service standards were consistently met.
- Coordinate weekend camp trips with property staff to ensure guests have a safe and positive stay.
- Run and oversee rides provided at camp to maintain safety and fluidity at camp.
EBay Sales Associate/ Medical Procurement
Coretek Enterprises LLC
10.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Providing customer service and efficiency for employees and customers
- Buy and Sell refurbished electronics with intent to test and sell.
- Breakdown pallets seeking an opportunity for potential profit and/or recycling.
Guest Services Internship
Carolina Point Young Life
05.2023 - 08.2023
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Coordinate events for week-long camping consisting of 600+ campers from all backgrounds
- Ensured communication with other department heads to maintain fluid communication across all departments at the camp.
- Worked closely with guests, ensuring that needs have been met and solving problems needing resolution.
Education
Bachelor of Science - Organization Management
UNC Charlotte
Charlotte,NC12.2023
Skills
- Preparing Payroll
- Guest Relations
- Reservation Setting
- Guest Registration
Volunteer
- Young Life Leader Northwest Cabarrus High School - Concord, NC
- Summer Staff Carolina Point Young Life - Brevard, NC
Timeline
Guest Services Internship
Carolina Point Young Life
05.2023 - 08.2023
Guest Services Seasonal
Carolina Point Young Life
10.2020 - Current
EBay Sales Associate/ Medical Procurement
Coretek Enterprises LLC
10.2018 - Current
Bachelor of Science - Organization Management
UNC Charlotte