Summary
Overview
Work History
Education
Skills
Veteran, United States Marine Corps
Timeline
Generic

John Fanning

Toms River,NJ

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in financial services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

35
35
years of professional experience

Work History

Rideshare Driver

Lyft Inc.
Toms River, NJ
07.2015 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.

Licensed Life and Health Insurance Agent

Independent Agent
Toms River, NJ
06.2009 - 06.2011
  • Maintained high standards of customer service by building relationships with clients.
  • Provided coverage option information to assist clients in protecting assets.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Lead Consultant

Bank Of America Securities
New York, NY
06.2008 - 05.2009
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Determined areas for improvement and implemented processes to alleviate problems.
  • Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion.
  • Evaluated entry and exit criteria for applications, working with clients to capture enterprise technical requirements comprehensively.

Senior Client Service Officer

BNY Mellon
New York, NY
04.1999 - 05.2008
  • Collected confidential financial information from clients to construct comprehensive financial plans.
  • Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
  • Provided knowledgeable service and support for all customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Communicated professionally with colleagues, freelancers and clients.

Brokerage Operation/Customer Service Representative

Multiple Companies
New York, NY
08.1983 - 03.1999
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Responded to customer questions and concerns or escalated to supervisor for resolution.
  • Maintained regular contact with clients to inform about transactions and performance.

Education

No Degree - Accounting

College of Staten Island of The City University of New York
Staten Island, NY
06.1980

Skills

  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty

Veteran, United States Marine Corps

Personnel Administration Clerk MOS 0121

Timeline

Rideshare Driver

Lyft Inc.
07.2015 - Current

Licensed Life and Health Insurance Agent

Independent Agent
06.2009 - 06.2011

Lead Consultant

Bank Of America Securities
06.2008 - 05.2009

Senior Client Service Officer

BNY Mellon
04.1999 - 05.2008

Brokerage Operation/Customer Service Representative

Multiple Companies
08.1983 - 03.1999

No Degree - Accounting

College of Staten Island of The City University of New York

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John Fanning