John Felici
Phoenix,AZ
Summary
Professional in parts management with strong track record in inventory control, supplier relationship management, and process optimization. Adept at fostering team collaboration and ensuring efficient operations. Known for flexibility and reliability in addressing evolving needs. Skilled in logistics, procurement, and customer service, consistently delivering impactful results.
Overview
31
31
years of professional experience
Work History
Parts Manager
Desert Wind Harley-Davidson
02.2014 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
Bouncer/Cooler Supervisor
Multiple Bars
02.1994 - 03.2019
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Called police to report criminal acts.
- Ejected unruly patrons from premises.
- Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
- Enhanced venue reputation by providing exceptional customer service to patrons and addressing their concerns.
- Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
- Provided first aid assistance when necessary, ensuring guest welfare while on the premises.
- Assisted in training new bouncers, ensuring they were well-versed in security procedures and venue policies.
Verizon Fiber Technician
Verizon
02.1994 - 02.2014
- Promoted a strong customer service focus within the team by prioritizing client needs throughout project lifecycles.
- Maintained accurate documentation of installed fiber optic systems for easy reference during maintenance work.
- Improved network performance by installing, splicing, and testing fiber optic cables.
- Increased efficiency with proper use of specialized tools like fusion splicers, optical power meters, and OTDRs.
- Performed regular preventive maintenance on equipment used in fieldwork ensuring their optimum functioning at all times.
- Upgraded legacy copper networks to high-speed fiber optics, improving overall connectivity for clients.
- Ensured adherence to safety protocols while working on aerial or underground installations, minimizing accidents on the job site.
- Contributed to business growth by consistently providing high-quality work, resulting in repeat customers and positive referrals.
- Streamlined communication between team members by providing clear instructions during fiber optic installation projects.
- Adapted quickly to new technologies in the field, staying current with industry trends and best practices in fiber optics installation and maintenance.
- Delivered reliable network connections through meticulous attention to detail during cable splicing processes.
Bar Owner
Owner
03.2010 - 09.2013
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business and positive word-of-mouth referrals.
- Established strong relationships with law enforcement agencies to proactively address potential issues related to patron safety or alcohol-related incidents.
- Developed strong rapport with regular patrons through attentive service and personalized engagement that fostered loyalty among customers.
- Established security protocols to ensure the safety of guests and employees while maintaining a fun atmosphere conducive to enjoyable nightlife experiences.
- Managed cash flows by accurately tracking daily transactions, deposits, invoices payments, and payroll processing.
- Organized successful events such as live music performances, trivia nights, or themed parties to drive foot traffic during off-peak hours.
- Cultivated strong relationships with suppliers, negotiating favorable pricing and terms for products and services.
- Enhanced staff performance through regular feedback and coaching sessions that fostered a culture of continuous improvement.
- Maintained clean and orderly premises, adhering to strict health and safety regulations for the wellbeing of both customers and staff.
- Ensured consistent financial performance by closely monitoring revenues, expenses, and budget allocations.
Education
No Degree - Motorcycles
MMI
Phoenix, AZ08.2014
High School Diploma -
Bergenfield High School
Bergenfield, NJ06.1991
Skills
- Ordering parts
- Improving customer satisfaction
- Stock management
- Returns processing
- POS systems operations
- Stock control
- Obsolescence control
- Parts documentation
- Management
- Problem-solving abilities
- Multitasking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeTimeline
Parts Manager
Desert Wind Harley-Davidson
02.2014 - Current
Bar Owner
Owner
03.2010 - 09.2013
Bouncer/Cooler Supervisor
Multiple Bars
02.1994 - 03.2019
Verizon Fiber Technician
Verizon
02.1994 - 02.2014
No Degree - Motorcycles
MMI
High School Diploma -
Bergenfield High School
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