John Finnerty
Wimauma,FL
Summary
Dynamic professional with a proven track record at Keller Williams South Shore, adept in client relations and contract negotiation. Leveraged analytical skills to enhance market strategies, achieving high client satisfaction. Excelled in roles requiring exceptional presentation and negotiation abilities, consistently delivering solutions that exceed expectations. Skilled in transforming challenges into opportunities, fostering trust and loyalty.
Knowledgeable of store operation with proven track record in sales leadership and team management. Demonstrated success in driving revenue growth and enhancing customer satisfaction. Successfully utilized strategic planning and relationship-building skills to achieve business objectives.
Sales leader with strong focus on team collaboration and achieving results. Skilled in developing and implementing sales strategies, coaching team members, and driving revenue growth. Reliable and adaptable, with excellent communication and problem-solving abilities essential for navigating changing market conditions. Passionate about fostering high-performance culture and delivering exceptional customer experiences.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Realtor
Keller Williams South Shore
12.2024 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
Senior Collection Specialist III
JP Morgan Chase
01.2018 - 08.2024
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
- Trained new team members on scripts, company services, and collection strategies.
Technical Support Representative/Sales Associate
VerizonWireless
03.2008 - 09.2017
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Assisted in rollout of new software features, ensuring customers understood and utilized them fully.
- Enhanced customer loyalty with prompt and effective resolution of technical issues.
- Diagnosed and troubleshot hardware, software and network issues.
Night Crew Chiel
Foodtown Supermarket
02.1978 - 08.1991
- Leader of a four man overnight crew
- Assisted in meeting sales goals by ensuring proper product placement and availability for customers.
- Provided excellent customer service during late-night shopping hours, responding promptly to inquiries or requests for assistance.
- Contributed to store's overall success through diligent work ethic, attention to detail, and commitment to excellence.
- Optimized store appearance with consistent cleaning, organization, and merchandising efforts.
Education
No Degree - Executive Leadership Certificate
Cornell University
Ithaca, NYSkills
- Client relations
- Presentation
- Exposure
- Marketing
- Price
- Strong negotiation skills
- Analytical Skills
Accomplishments
- Completed over 60 successful real estate transactions.
- Ranked in the top 50% of Century 21 Teams in the U.S.
- Achieved sales by introducing a different sales strategy for Marketing homes.
- Achieved Sale/Closing of homes through effectively keeping aware of the sales process.
Certification
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- Seniors Real Estate Specialist® (SRES) - Seniors Real Estate Specialist Council.
- Pricing Strategy Advisor (PSA) Certification - National Association of Realtors.
- Real Estate Salesperson License - Florida Real Estate Commission.
- Florida Driver's License
Languages
English
Full Professional
Timeline
Realtor
Keller Williams South Shore
12.2024 - Current
Senior Collection Specialist III
JP Morgan Chase
01.2018 - 08.2024
Technical Support Representative/Sales Associate
VerizonWireless
03.2008 - 09.2017
Night Crew Chiel
Foodtown Supermarket
02.1978 - 08.1991
No Degree - Executive Leadership Certificate
Cornell University
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