Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Fitzpatrick

Tampa,FL

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Republic Airways Holdings Inc. Proven ability to enhance passenger satisfaction while ensuring safety compliance. Adept at training staff and implementing feedback mechanisms, demonstrating attention to detail and a commitment to service excellence.

Overview

20
20
years of professional experience

Work History

Flight Attendant

Republic Airways Holdings Inc
03.2019 - 05.2025
  • Delivered exceptional customer service by assisting passengers with inquiries and providing flight information.
  • Ensured compliance with safety protocols through thorough pre-flight checks and emergency equipment inspections.
  • Collaborated effectively with cabin crew to maintain a safe and welcoming environment for all passengers.
  • Demonstrated adaptability in handling diverse passenger needs during boarding, in-flight service, and disembarkation.

Customer Service Representative

Disney World
10.2015 - 03.2019
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Managed customer accounts using CRM systems, ensuring accurate and timely updates.
  • Trained new representatives on company policies and customer service protocols.
  • Implemented feedback mechanisms to identify service improvement areas.

Front Desk Agent

Hilton Hotel & Resorts
08.2005 - 11.2015
  • Managed front desk operations, ensuring efficient check-in and check-out processes.
  • Delivered exceptional customer service, resolving guest inquiries and concerns promptly.
  • Coordinated room assignments and maintained accurate reservation records using property management systems.
  • Trained new front desk staff on best practices and company policies to enhance service quality.

Education

Associate Of Applied Business - Accounting

Hillsborough Community College
Tampa, FL
06.1986

Diploma - Information Technology

Brandon High School
Brandon, FL
06.1983

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid

Timeline

Flight Attendant

Republic Airways Holdings Inc
03.2019 - 05.2025

Customer Service Representative

Disney World
10.2015 - 03.2019

Front Desk Agent

Hilton Hotel & Resorts
08.2005 - 11.2015

Associate Of Applied Business - Accounting

Hillsborough Community College

Diploma - Information Technology

Brandon High School

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John Fitzpatrick