John Flacke
Kansas City,MO
Summary
Dynamic leader with a strong background in operational efficiency and leadership. Skilled in mentoring new employees and implementing strategies that drive business growth and client retention.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Insurance Agent
Self-employeed
Kansas City
10.1994 - Current
- Developed personalized insurance solutions based on client needs and risk assessments.
- Educated clients on policy options, coverage limits, and claims processes.
- Built and maintained strong client relationships to ensure satisfaction and retention.
- Conducted market research to identify new business opportunities and trends.
- Prepared detailed reports analyzing policy performance and client portfolios.
- Mentored new agents in sales techniques, compliance, and customer service best practices.
- Implemented strategies to improve operational efficiency in policy management systems.
- Executed marketing campaigns to promote services and attract potential clients.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Fireman
US Navy
Long Beach, CA
10.1987 - 10.1989
- Led emergency response operations for fire suppression and rescue missions.
- Trained new firefighters on safety protocols and operational procedures.
- Conducted regular inspections of firefighting equipment to ensure readiness.
- Collaborated with community programs to educate public on fire safety practices.
Education
Bachelor of Science - Finance
Missouri State University
Springfield, Missouri, MO08-1994
Skills
- Customer service
- Professionalism and ethics
- Risk mitigation
- Quotes and sales
- Day to Day Operations
- Handle everything involved in running a business for 31 years
- Payroll/Hiring/Planning
Accomplishments
I have built a book of business from scratch to over $4 million in premium, while maintaining a high level of retention and profitable growth for the company.
I developed a team that specializes in customer service and sales to achieve the high level of success in my business. More importantly I have retained my staff over time to continue with the consistency that has been expected in our level of service.
I have lead my team to hit sales goals consistently while achieving bonus levels every year.
Certification
- Licensed in Property and Casualty as well as Life and Health insurance. 31+ years
Languages
English
Timeline
Insurance Agent
Self-employeed
10.1994 - Current
Fireman
US Navy
10.1987 - 10.1989
Bachelor of Science - Finance
Missouri State University