John Flowers
Winnetka,CA
Summary
With a robust background at UCLA Health, I excel in conflict de-escalation and data entry, enhancing operational efficiency and customer satisfaction. My expertise in office administration and a proven track record in fostering community engagement highlight my commitment to excellence and integrity in fast-paced environments.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs. Experience in working with law enforcement, consistently ensuring public safety and strong focus on collaboration and achieving results through teamwork. Skilled in conflict resolution, crisis management, adaptable and reliable, always ready to respond to evolving situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant III
UCLA Health
09.2021 - Current
- Handled confidential patient and visitor information with discretion, maintaining HIPPA privacy standards as per hospital guidelines.
- Assisted in training new staff on proper check-in procedures and hospital operations, resulting in consistent high-quality service and excellence.
- Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process.
- Monitored staff performance and provided feedback and guidance.
- Provided feedback and training tips for different volunteer programs.
- Resolved disputes fairly and professionally, maintaining positive relationships with surgical vendors and nursing units
- Checking in Law Enforcement agencies for the Rape Treatment Center for kit pick ups and victim reports.
- Round to insure cleanliness of the front desk and organization and report deficits to the appropriate department in a timely way.
- Recognizes issues before they become problems and problem solves them.
- Observe departmental Patient Experience plan, competencies and practices.
- Act as a role model, verbally and behaviorally demonstrating skill, enthusiasm, positive problem solving, commitment and loyalty to the profession and the organization.
- Participate in positive problem solving by providing suggestions and possible solutions to identified concerns/problems in the work place.
Security Officer
UCLA Health
01.2019 - 07.2021
- Possess and maintain current certification: Guard Card, D.O.J. Chemical Agent, CPR, driver’s license and BLS Certification (American Heart Association or Red Cross).
- Issue Citations to vehicles violating parking policies.
- Conduct pat down searches on patients and visitors for drugs, alcohol and weapons etc.
- Intaking 5150 patients from local Law Enforcement that are being placed on psychiatric holds for danger to self or others.
- Trained in crisis intervention on how to respond to different catastrophic events.
- Ability to clearly and concisely express ideas using appropriate vocabulary and spelling.
- Ability to complete continual training classes as required. (Training provided)
- Ability to establish and maintain cooperative working relationships with Thousand Oaks Primary & Specialty Care employees, Management, Security Management, Local Law Enforcement and surrounding community.
- Ability to independently resolve issues working within set policies and procedures.
- Ability to know and use available resources in order to solve problems.
- Ability to operate security related equipment and general office equipment.
- Ability to recognize the importance of dealing diplomatically with the public, and the importance of a good public appearance.
- Ability to relay information, either in writing or verbally, in a professional manner.
- Ability to see aspects of public relations in all facets of the job and the ability to understand the effects of actions on the entire organization.
- Demonstrated ability to assess problematic or emergency situations and plan / execute an appropriate solution based on established guidelines or policies.
- Knowledge and understanding of all Security Program operational policies and guidelines.
- Knowledge of applicable geography in order to expedite calls and to be an effective information source.
- Knowledge of penal and radio codes and language used in radio communications.
- Physical ability to handle various intervention incidents, including patient restraints and violent subjects.
- Physically able to perform sustained foot patrols, prolonged standing, lifting patients, and physically restrain patients or prisoners as necessary.
- Visual and hearing ability to detect and report unusual circumstances quickly and accurately.
- Working knowledge of security practices, protocols and techniques.
Security Specialist
5LINQ Protection
01.2018 - 01.2019
- Enhanced team efficiency by developing streamlined communication protocols for Executive Protection operations.
- Enhanced security measures for VIP visits, coordinating closely with executive protection teams.
- Provided safety and security for a well known record label that has multiple high end recording artist signed.
- Ensuring parking spots were available and open.
- Covered valet Associates and moved vehicles to the proper location.
- Maintained a low visibility profile while outside of record label property to ensure privacy for artists and studio staff.
Armed Security Officer
RMI International/ Metro Transit
12.2016 - 11.2018
- Under moderate supervision, this security sensitive position conducts fare checks, provides customer service, maintains security situational awareness, and issues citations
- Provides customer service to Metro riders
- Conducts fare inspections, security train checks, and crowd control
- Enforces Metro’s Customer Code of Conduct
- Issues electronic citations
- Coordinates outreach to Metro riders
- Works with local law enforcement and other government agencies
- Assist law enforcement and effect an arrest as needed
- Prepare written reports
- Notifies Metro authorities of equipment malfunctions and security concerns
- Observes and reports on security and safety issues
- Maintains security situational awareness for behavioral threats to Metro patrons, property, and buildings
- Records daily activities in log
- Assigned to assist in special events
- Contributes to ensuring that the EEO policies and programs of Metro are carried out
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Education
Associate of Science - FORENSIC ACCOUNTING
West Virginia University
06-2028
POST 832 - LAW ENFORCEMENT
Allan Hancock College
Santa Maria, CA08-2016
GED -
Taft High School
Woodland Hills, CA04-2012
Skills
- Customer service
- Patience and empathy
- Community engagement
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Data entry
- Health information systems
- Computer skills
- Office administration
- Administrative support
- Time management
Certification
- GUARD CARD
- BSIS EXPOSED FIREARM PERMIT
- CONCEALED
- CPR/AED Certification
- First Aid Certification
- CONCEALED CARRY WEAPON PERMIT
- POST 832 ARREST CERTIFICATE
- Essential Protection Skills Training Academy
- GAVIN DE BECKER ESSENTIAL PROTECTION SKILLS TRAINING ACADEMY CERTIFICATION
Timeline
Administrative Assistant III
UCLA Health
09.2021 - Current
Security Officer
UCLA Health
01.2019 - 07.2021
Security Specialist
5LINQ Protection
01.2018 - 01.2019
Armed Security Officer
RMI International/ Metro Transit
12.2016 - 11.2018
Associate of Science - FORENSIC ACCOUNTING
West Virginia University
POST 832 - LAW ENFORCEMENT
Allan Hancock College
GED -
Taft High School