John Franklin
Talala,OK
Summary
Dynamic Business Manager with a proven track record at United Door, LLC, excelling in project management and operations management. Spearheaded strategic initiatives that enhanced performance and identified growth opportunities. Adept at fostering customer relationships and delivering high-quality solutions, driving satisfaction and loyalty in competitive markets.
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 20-year history of successful industry performance.
Overview
35
35
years of professional experience
Work History
Business Manager
United Door, LLC
01.2003 - Current
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Managed cross-functional teams, driving collaboration and achieving project milestones.
- Developed and implemented strategic business plans, enhancing overall performance.
- Analyzed market trends to inform decision-making and identify growth opportunities.
Senior Field Applications Engineer
Williams Communications/VYVX Group
11.1996 - 05.2002
- Designed and implemented customer-specific technical solutions to enhance product adoption.
- Provided expert support for complex technical inquiries, fostering customer satisfaction and loyalty.
- Collaborated with cross-functional teams to develop product enhancements based on client feedback.
- Delivered training sessions for clients, enhancing their understanding of product features and applications.
- Led troubleshooting efforts for field issues, streamlining resolution processes and minimizing downtime.
- Managed various projects concurrently while maintaining strict deadlines and ensuring high-quality deliverables to clients.
Fire Control Technician
US Navy
09.1990 - 05.1996
- Operated and maintained fire control systems to ensure optimal performance and readiness.
- Conducted routine inspections and troubleshooting of electronic components for accuracy and functionality.
- Led training sessions for junior technicians on fire control procedures and safety protocols.
- Implemented process improvements that enhanced system reliability and reduced downtime during operations.
Education
High School Diploma -
Oologah Talala High School
Oologah, OKSkills
- Financial management
- Customer service
- Project management
- Employee management
- Documentation and reporting
- Customer relationship management
- Decision-making
- Operations management
- Logistics management
- Business generation
- Inventory control
- Inventory management
- Customer relations
Timeline
Business Manager
United Door, LLC
01.2003 - Current
Senior Field Applications Engineer
Williams Communications/VYVX Group
11.1996 - 05.2002
Fire Control Technician
US Navy
09.1990 - 05.1996
High School Diploma -
Oologah Talala High School