John Gorka
Apollo Beach,FL
Summary
Motivated and reliable professional with strong communication, teamwork, and customer service skills. Proven ability to multitask in fast-paced environments, handle customer concerns effectively, and maintain a high level of organization and attention to detail. Known for adaptability, a strong work ethic, and a commitment to delivering excellent service and supporting team success.
Overview
5
5
years of professional experience
Work History
Lead Customer Service Associate
Wawa
Riverview, FL
05.2023 - 03.2026
- Help management oversee associates (delegating tasks, training new employees, ensuring smooth workflow)
- Provide coaching and feedback to team members
- Relaying important updates between management and associates
- Helped achieve bringing mystery shopper survey results from 75% to 100% (friendliness, cleanliness, time to receive order)
- Assisted in bringing average Food Safety Review Audit score from 85% to 95% or higher
Customer Service Associate
Wawa
Riverview, FL
03.2021 - 05.2023
- Greet every customer and provide a positive experience
- Answer questions regarding products, promotions, and store services
- Preparing 600-1000+ made-to-order food and beverages each day (hoagies, bowls, smoothies, etc.)
- Follow safety and sanitation guidelines at all times while operating in any part of the store
- Cleaning and sanitizing food/beverage prep areas regularly
- Correct rotation of products by expiration and identifying any expired or damaged items
Education
Bachelor of Science - Finance
Western Governors University
Salt Lake City, UT11-2025
Skills
- Punctuality
- Reliability
- Time Management
- Work Ethic
- Multitasking
- Accountability
- Adaptability
- Shift coordination
- Decision-making under pressure
Timeline
Lead Customer Service Associate
Wawa
05.2023 - 03.2026
Customer Service Associate
Wawa
03.2021 - 05.2023
Bachelor of Science - Finance
Western Governors University