John Hargaden

- Answering 911 emergency calls, verifying correct location of emergency

- Answering non emergency line calls and folk County Fire Rescue if it determined to be an aided call

- Answering non emergency line calls and directing callers to appropriate departments

- Answering follow-up questions from police officers when dispatched on high priority calls

- Checking towing/dispatch logs

• Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
• Supported inventory management efforts by tracking parts usage patterns among field technicians in order to optimize stock levels.
• Streamlined communication between customers and technicians for timely service delivery.
• Monitored technician performance and provided feedback for continuous improvement initiatives.
• Managed high call volume, prioritizing urgent requests to ensure prompt assistance.

• Effectively Managing a high volume of inbound and outbound inquiries
• Meeting with prospective clients in person and creating a specialized security system to meet clients wants and needs
• Once getting approval for work to be done, creating and sending legal contracts for electronic signature
• Developing and fostering strong business relationships with prospective and existing customers
• Researching security needs to develop a strategy to sell products and services
• Continually enhancing selling skills and product knowledge

• Answered calls from prospective clients from over18 locations nationwide
• Depending upon particular issue, discussed treatment steps with prospective clients
• Upon getting go ahead for work to be done, collected additional information to send over legal documents for electronic signature
• Became a sales mentor and trained new reps on sales procedures and policies
• Discussed treatments options ranging from a single treatment to a treatment plan to make sure issue was resolved with an agreement in place
• Depending upon customers decision, collected necessary information to create a customer profile and payment information to schedule treatment

• Answered calls from current customers from a specific location
• Scheduled treatments and service calls when necessary
• Customers who were frustrated/wanted to cancel where sent to me and it was my focus to retain the customer
• Routed hundreds of scheduled stops per month on different technicians to maximize company profits and time during the day
• Due to routing skills and branch numbers doing well, became a office mentor and helped other branches to look to achieve same goals

• Due to routing skills and branch numbers doing well, became a office mentor and helped other branches to look to achieve same goals