John Harper
Aledo,TX
Summary
Driven Guest Experience Manager with a proven track record at Cava, enhancing customer satisfaction by streamlining check-in processes and resolving guest challenges efficiently. Skilled in basic accounting and exceptional communication, I excel in personnel training and guest inquiry resolution, significantly improving service standards and operational efficiency. Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 5 years of guest service experience in hospitality industry.
Overview
3
3
years of professional experience
Work History
Guest Experience Manager
Cava
06.2023 - Current
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Overnight Team Lead
Walmart
05.2021 - 02.2023
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
High School Diploma -
Aledo Highschool
Fort Worth12.2019
Skills
- Exceptional communication
- Sales and Upselling
- Brand representation
- Basic accounting
- Personnel Training
- Staff Deployment
- Guest inquiry resolution
Timeline
Guest Experience Manager
Cava
06.2023 - Current
Overnight Team Lead
Walmart
05.2021 - 02.2023
High School Diploma -
Aledo Highschool