John Hart
EAST HAVEN
Summary
Dynamic and results-driven professional with a strong background in customer service and optical measurements from Costco. Proven ability to enhance customer satisfaction through effective eyewear adjustments and product upselling. Recognized for implementing process improvements that increased workflow efficiency and trained team members to elevate service standards.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Apprentice Optician
Costco
03.2001 - Current
- Assisted in fitting and dispensing eyewear for customers.
- Learned to operate optical measuring devices to assess vision needs.
- Provided support in inventory management of frames and lenses.
- Maintained cleanliness and organization of the work environment.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on register procedures and customer service standards.
- Monitored inventory levels at the checkout area, reporting discrepancies promptly.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements to enhance workflow efficiency and reduce errors.
- Monitored employee performance, providing constructive feedback to drive productivity.
Corporate Account Manager
CompUSA
03.1999 - 05.2020
- Cultivated strong client relationships, enhancing customer satisfaction and loyalty across diverse corporate accounts.
- Developed and executed strategic account plans to drive revenue growth and align with business objectives.
- Led cross-functional teams in delivering tailored solutions, improving service quality and operational efficiency.
- Analyzed market trends and client feedback, informing product development and marketing strategies for key accounts.
- Negotiated contracts and agreements, ensuring compliance while maximizing profitability for both clients and the organization.
- Developed, serviced and grew corporate accounts up to [Number]% annually.
- Led contract negotiations with high-profile clients, resulting in favorable terms that contributed to overall company success.
Fire Support Specialist
US Army
11.1997 - 11.2003
- Coordinated fire support operations to enhance mission success and combat effectiveness.
- Analyzed battlefield intelligence to provide actionable recommendations for artillery deployment.
- Developed tactical plans integrating fire support with ground operations for optimal resource utilization.
- Trained junior personnel on fire coordination procedures, improving team efficiency and readiness.
- Collaborated with joint forces to ensure synchronized air and ground support during missions.
- Improved force survivability through expert analysis of terrain features when selecting firing positions for artillery units.
- Directed and implemented cannon, missile, rocket and target acquisition operations, training programs and communication activities.
- Enhanced team morale and cohesion by actively participating in unit training, social events, and community outreach initiatives.
- Maintained a high degree of situational awareness, enabling rapid adaptation to changing battlefield conditions.
- Developed comprehensive training programs to increase unit readiness and proficiency in fire support operations.
Dispatcher
Prime Time Shuttle
08.1999 - 01.2000
- Coordinated dispatch operations, ensuring timely communication between drivers and customers.
- Managed routing logistics, optimizing efficiency and reducing delivery times.
- Oversaw incident resolution, enhancing service reliability for clients.
- Implemented scheduling software, improving workload distribution among team members.
Flex Security Officer
Connecticut Security Associates
07.1998 - 03.1999
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols and inspections to identify potential hazards or breaches.
- Responded promptly to emergency situations, coordinating with law enforcement when necessary.
- Developed incident reports detailing observations and actions taken during security events.
- Collaborated with management to enhance security policies and improve overall safety measures.
- Utilized surveillance systems for real-time monitoring and incident documentation.
- Facilitated communication between teams to ensure cohesive operational effectiveness in security measures.
- Provided exceptional customer service while enforcing company policies and procedures for a safe working environment.
Education
Physical Education Teaching And Coaching
Southern Connecticut State University
New Haven, CTTeaching
Gateway Community College
New Haven, CTAssociate of Science - Opthemalic Design And Dispence
Middlesex Community College
Middletown, CT05-2026
Skills
- Customer service
- Optical measurements
- Adjusting eyewear
- Maintaining cleanliness
- Optical dispensing
- Frame selection
- Frame adjustments
- Product upselling
- Eyewear repair
Certification
ABO certified
Timeline
Apprentice Optician
Costco
03.2001 - Current
Dispatcher
Prime Time Shuttle
08.1999 - 01.2000
Corporate Account Manager
CompUSA
03.1999 - 05.2020
Flex Security Officer
Connecticut Security Associates
07.1998 - 03.1999
Fire Support Specialist
US Army
11.1997 - 11.2003
Physical Education Teaching And Coaching
Southern Connecticut State University
Teaching
Gateway Community College
Associate of Science - Opthemalic Design And Dispence
Middlesex Community College
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