John Jamison
Menifee,CA
Summary
Accomplished Manager with a proven track record at Sizzler Restaurant, adept in Operations Management and Team Leadership. Enhanced customer satisfaction and achieved departmental goals through strategic planning and performance metrics. Excelled in building high-performing teams and fostering a culture of continuous learning and inclusivity. Demonstrated exceptional problem-solving and active listening skills, driving innovation and efficiency.
Overview
35
35
years of professional experience
Work History
Manager
Sizzler Restaurant
06.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager
The Olive Garden
10.2009 - 05.2021
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Petty Officer
United States Navy(Enlisted), National Naval Medical Center
07.1989 - 07.2009
- Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
- Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel.
- Contributed to the development of innovative tactics and strategies aimed at increasing mission effectiveness in complex environments.
- Reduced equipment downtime through diligent maintenance, troubleshooting, and repairs on essential systems.
- Upheld the highest standards of professionalism while serving as a representative of the United States Navy both domestically and abroad.
- Managed resources effectively to ensure optimal allocation of manpower, equipment, and funds for mission success.
- Spearheaded safety initiatives, resulting in a significant reduction of workplace accidents and injuries.
- Earned numerous commendations for exceptional leadership and dedication to duty during high-stress situations or deployments.
- Actively participated in community outreach initiatives, bolstering public relations efforts between military personnel and local populations.
- Directed safe and secure operations of over $Amount worth of government property, resulting in no loss of equipment or negative incidents.
Education
Associate Of Applied Business - Business Administration
University of Phoenix
Tempe, AZGeneral Studies -
Gateway Senior High School
Monroeville, PA06.1988
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Customer Relationship Management (CRM)
- Performance Management
- Schedule Preparation
- Sales management
- Performance Evaluations
- Budget Control
- Key Performance Indicators
- Financial Management
- Brand Management
- Customer Service
- Problem Resolution
- Problem-Solving
- Active Listening
- Reliability
- Adaptability
- Professionalism
- Written Communication
Timeline
Manager
Sizzler Restaurant
06.2021 - Current
Manager
The Olive Garden
10.2009 - 05.2021
Petty Officer
United States Navy(Enlisted), National Naval Medical Center
07.1989 - 07.2009
Associate Of Applied Business - Business Administration
University of Phoenix
General Studies -
Gateway Senior High School