JOHN KEEN
Dothan,AL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Bama Slam
New Brockton, AL
12.2020 - 01.2022
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Ensured compliance with local health department regulations regarding food safety standards.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Mitigated business risks by working closely with staff members and assessing performance.
General Manager
Craft bar and grill
Enterprise, AL
01.2016 - 07.2020
- Recruited, interviewed and hired qualified staff for open positions.
- Designed sales and service strategies to improve revenue and retention.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Trained employees on duties, policies and procedures.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Surveillance Intell Analyst
National Guard
Panama City, FL
07.2012 - 08.2016
- Analyzed large datasets with statistical methods and software programs.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Maintained accurate records of all data collected during analysis processes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
Bachelor of Science - Software Development
Fullsail
Orlando, FL08-2024
Associate of Applied Science - Surveillance Analyst Military Operations
Cochise College
Douglas, AZ03-2013
Skills
- Staff Supervision
- Schedule Management
- Contract Negotiations
- Customer Retention
- Supply Chain Management
- Operations Oversight
- Advertising and marketing
- Business Development
- Loss Prevention
- Expense Control
- Vendor Sourcing
- Quality Management
- Workflow Planning
- Team training and development
- Operations Management
- Vendor Partnerships
- Time Management
- Staffing
- Top talent recruiting, hiring, and retention
- Staff Motivation
- Inventory Control
- Safety assurance
- Customer experiences
- Leader
Certification
- Manager servsafe
- TIPS
- Alabama Responsible vendor; test proctor
Timeline
General Manager
Bama Slam
12.2020 - 01.2022
General Manager
Craft bar and grill
01.2016 - 07.2020
Surveillance Intell Analyst
National Guard
07.2012 - 08.2016
Bachelor of Science - Software Development
Fullsail
Associate of Applied Science - Surveillance Analyst Military Operations
Cochise College