John Lavezzo
Palm Harbor,FL
Summary
With a proven track record at Red Lobster, I excel in operations management and team leadership, enhancing customer satisfaction and profitability through strategic cost control and staff motivation. Leveraging strong communication and CRM skills, I've significantly contributed to organizational growth and operational excellence, establishing a culture of continuous improvement and engagement.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Manager
Red Lobster
11.2006 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Owner/Operator
Lavez Inc. Dba. Beef O' Brady's
05.1993 - 09.2006
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Manager
Chili's Restaurant
01.1988 - 05.1993
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
General Manager
York Steak House
10.1976 - 01.1988
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Natick High School
Natick, MA06.1978
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Staff Management
- Operations Management
- Customer Relationship Management (CRM)
- Policy Implementation
- Schedule Preparation
Certification
- Dale Carnegie Communication Course
Hobbies
Golf
Cooking
Movies
Timeline
Manager
Red Lobster
11.2006 - 05.2024
Owner/Operator
Lavez Inc. Dba. Beef O' Brady's
05.1993 - 09.2006
Manager
Chili's Restaurant
01.1988 - 05.1993
General Manager
York Steak House
10.1976 - 01.1988
High School Diploma -
Natick High School