John Lopez
Calexico,CA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of new trends and popular discourse. Bilingual professional with well-developed selling and interpersonal skills. Driven and poised with a friendly, outgoing personality.
Overview
5
5
years of professional experience
Work History
Jewelry Consultant
Zales The Diamond Store
El Centro, CA
10.2021 - Current
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Used bilingual skills to assist other sales associates in closing sales with Spanish-speaking customers.
- Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Volunteer Activities Coordinator
Imperial County Department of Public Health
Imperial, CA
03.2022 - 05.2022
- Maintained open lines of communication with clinical staff to cross-organizational COVID-19 initiatives.
- Researched emerging legislation, best practices and policy to implement continuous developments to improve COVID-19 response efforts.
- Helped improve quality of training seminars and public health education materials.
- Researched ideas for programs and activities, utilizing participants' suggestions and feedback to align with delivery objectives.
- Spoke with health community workers and members of public about importance of health, prevention and treatment.
- oversaw development and implementation of health programs, initiatives and assessments.
Business Consulting Intern
International Rescue Committee, IRC
San Diego, CA
03.2021 - 08.2021
- Assisted clients by delivering specialized business consulting and re-engineering services.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Outlined company products and services, identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
- Performed market and industry research on assigned client accounts to preventive maintenance.
- Cultivated customer relationships by advising clients on loans & other financial solutions.
Food Associate
Walmart
Calexico, CA
11.2020 - 03.2021
- Managed quality control activities to maintain food safety.
- Stored perishable food items in freezer or refrigerator to protect food from spoilage.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Resolved customer concerns and relayed relevant information to supervisor.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Public Health Pantry Project
University Of California San Diego
LA JOLLA, CA
09.2018 - 11.2020
- Developed project "Andy's Pantry" which resulted in the creation of a student Pantry available for all UCSD students, over 35,000 students in total.
- Designed survey instruments and questionnaires to obtain desired research data.
- Supported project leads in preparing regulatory documentation and presentations highlighting findings.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Education
Associate of Science - Math & Science
Imperial Valley College
Imperial, CA04.2018
Associate of Arts - University Studies
Imperial Valley College
Imperial, CA04.2018
Bachelor of Science - Public Health
University of California - San Diego
La Jolla, CA05.2021
Contact Tracer - Public Health
Johns Hopkins University
Baltimore, MD08.2020
Skills
Retail and Fundraising
Public Service and Advocacy
Verbal/Interpersonal skills
Bilingual: (Fluent in English & Spanish)
- Performance strategy & Business strategy
- Performance analysis
- Data collection and analysis
- Proficiency in Microsoft Powerpoint & Word
- Quality controls
- Sanitizing protocols
- Patient relations
- Critical thinking
- Optimizing performance
- Product positioning
- Sales Techniques
Additional Information
Honors Associate Graduate.
Chancellor's Associate Student Scholarship (CASP) Scholar.
Timeline
Volunteer Activities Coordinator
Imperial County Department of Public Health
03.2022 - 05.2022
Jewelry Consultant
Zales The Diamond Store
10.2021 - Current
Business Consulting Intern
International Rescue Committee, IRC
03.2021 - 08.2021
Food Associate
Walmart
11.2020 - 03.2021
Public Health Pantry Project
University Of California San Diego
09.2018 - 11.2020
Associate of Science - Math & Science
Imperial Valley College
Associate of Arts - University Studies
Imperial Valley College
Bachelor of Science - Public Health
University of California - San Diego
Contact Tracer - Public Health
Johns Hopkins University