John-Luis Miller-Ramos
Tampa,FL
Summary
Adaptable professional with a robust background in customer service and retail operations. Known for reliability and professionalism, contributing to enhanced customer loyalty and streamlined checkout processes.
Dedicated customer service professional with expertise in conflict resolution, attention to detail, and effective communication. Proven ability to enhance customer experiences and streamline processes.
Results-driven Shift Coordinator with a strong focus on optimizing team performance and customer satisfaction. Skilled in training staff, managing conflicts, and improving operational workflows to achieve business goals.
Overview
23
23
years of professional experience
Work History
Cashier
Ross Dress for Less
Tampa
11.2025 - 03.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating merchandise and provided product information.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and return transactions accurately while ensuring compliance with policies.
- Collaborated with team members to improve workflow during peak hours.
- Adapted quickly to new procedures and updates in store policies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Diamond Shift Coordinator
Dennys Restaurant
San Antonio, FL
10.2021 - 01.2025
- Coordinated shift schedules to optimize staffing and enhance service quality.
- Monitored food safety standards to ensure compliance with health regulations.
- Trained new staff on operational procedures and customer service excellence.
- Managed inventory levels, reducing waste through effective stock control practices.
- Resolved customer complaints promptly, improving guest satisfaction ratings.
- Successfully managed conflicts among staff members, resulting in improved morale and reduced workplace tension.
- Participated in hiring decisions, conducting interviews, and evaluating potential candidates to ensure appropriate staffing levels were maintained on each shift.
- Coordinated cross-departmental collaboration for seamless operations during shifts.
- Monitored and improved performance of teams and individual employees.
- Reduced employee turnover through proper training, support, and open communication channels.
- Provided regular updates to senior management regarding shift performance metrics, identifying trends or concerns that needed attention or remediation efforts.
- Developed strong working relationships with peers from other departments to facilitate smooth interdepartmental coordination during shift transitions or special projects.
- Monitored inventory levels, ensuring adequate supplies were available for uninterrupted operations during shifts.
- Streamlined communication between team members for more efficient problem-solving and decisionmaking.
- Assisted management in identifying areas of improvement within the facility, leading to increased productivity and overall success.
- Implemented new policies and procedures as directed by upper management for continuous process improvement initiatives.
- Set challenging goals and helped team work together to accomplish all objectives.
- Ensured compliance with all applicable local, state, federal regulations governing workplace safety during assigned shifts.
- Optimized resource allocation to ensure all tasks were completed in a timely manner without compromising quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Controlled food costs and managed inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Directed food preparation and cooking activities to meet health and safety standards.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Set and oversaw weekly and special event menu plans.
- Supervised food presentation and plating to enhance visual appeal.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
CSR
Home Depot
Wesley Chapel, FL
04.2021 - 05.2022
- Resolved customer inquiries using effective communication and problem-solving skills.
- Assisted customers in product selection, ensuring a positive shopping experience.
- Processed transactions accurately and efficiently at the point of sale.
- Collaborated with team members to maintain store inventory and displays.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Crew Chief
Big Boys Moving and Storage
Tampa, FL
11.2017 - 11.2019
- Supervised daily operations, ensuring timely and efficient completion of moving tasks.
- Trained and mentored new crew members on safety protocols and equipment handling.
- Coordinated logistics for multiple client moves, optimizing routes and schedules.
- Conducted quality checks on packing procedures to ensure customer satisfaction.
- Managed inventory of equipment and supplies, maintaining optimal stock levels for operations.
- Developed strong communication with clients to address concerns and provide updates throughout the moving process.
- Led debrief sessions post-move to identify areas for improvement and best practices for future projects.
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Trained all team members on key roles to maintain flexibility.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
- Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.
- Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
- Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.
- Enforced strict safety protocols to protect crew members.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
- Played an integral role in the successful completion of numerous projects, meeting or exceeding all objectives within designated timeframes.
- Managed tight schedules to ensure timely project completion and client satisfaction.
- Communicated effectively with clients, addressing concerns promptly to maintain strong working relationships.
- Led by example, demonstrating commitment and professionalism in all tasks.
- Encouraged team feedback, leading to continuous operational improvements.
- Adapted quickly to unforeseen challenges, minimizing disruptions to project timeline.
- Boosted morale with recognition programs for outstanding performance.
- Managed inventory of supplies to prevent shortages, maintaining consistent workflow.
- Supervised daily operations, leading to smoother project execution and timely completions.
- Resolved conflicts among team members, fostering more cohesive work environment.
Senior Admissions Representative
Everest University Online
Tampa, FL
07.2007 - 07.2016
- Facilitated enrollment processes by guiding prospective students through application and admission requirements.
- Collaborated with academic departments to enhance program offerings and improve student engagement strategies.
- Developed and maintained relationships with potential students to promote enrollment goals and retention initiatives.
- Analyzed admission trends to inform strategic planning and optimize recruitment efforts across diverse demographics.
- Implemented data-driven approaches to streamline admissions workflows, resulting in increased operational efficiency.
- Evaluated student applications for eligibility, ensuring adherence to institutional policies and promoting fairness in the admissions process.
- Maintained current knowledge of institutional policies and program offerings.
- Took in-bound calls from prospective students and answered wide range of questions with knowledgeable assistance.
- Collaborated with various departments to ensure smooth transitions for incoming students, promoting retention and success.
- Increased enrollment rates by efficiently managing and tracking prospective student inquiries.
- Served as a mentor to new Admissions Representatives, sharing best practices and offering guidance on effective recruiting strategies.
- Set appointments for individuals to visit campus and conducted facility tours.
- Established an efficient workflow for handling application materials, reducing processing time and errors while increasing productivity.
- Met or exceeded individual recruitment goals each year by developing tailored strategies based on market research and trends analysis.
- Facilitated communication between prospective students and faculty members regarding program specifics, ensuring accurate and up-to-date information was provided.
- Improved student satisfaction with the admissions process through timely follow-ups and personalized guidance.
- Completed outbound calls to generate referrals and connect with interested individuals.
- Implemented targeted marketing campaigns to connect with specific demographics of potential applicants more effectively.
- Enhanced overall departmental organization by maintaining accurate records of applicant data using CRM software.
- Helped students complete paperwork and enroll in school.
- Provided detailed information on financial aid options, helping families make informed decisions about their educational investments.
- Delivered exceptional customer service to prospective students, addressing questions or concerns promptly and professionally.
- Assisted in coordinating orientation events for newly accepted students, creating a welcoming atmosphere that fostered a sense of belonging from day one.
- Managed daily tasks efficiently through effective time management skills while simultaneously prioritizing high-priority projects or assignments according to deadlines.
- Evaluated applications thoroughly, ensuring that all admission requirements were met before making acceptance recommendations.
- Scheduled 10-30 appointments to meet with students face-to-face and discuss education plans.
- Explained admissions procedures and courses offered to potential students.
- Supported students through admissions process by answering questions and assisting with forms.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Advised students on educational, career and social opportunities.
- Provided resources to support students in achieving career goals.
- Advocated for students to access available resources.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
CSR/Sales Associate
Drive Time Car Sales
Tampa, FL
01.2003 - 07.2007
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided exceptional service by actively listening to customer needs and offering tailored solutions.
- Assisted in maintaining accurate records of customer interactions and transactions for quality assurance.
- Collaborated with team members to streamline processes and enhance overall customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Developed strong customer relationships to enhance sales opportunities.
- Provided accurate product information and recommendations to clients.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Gaither High School
Tampa, FL05-2003
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Cash handling expertise
- Conflict resolution
- Product knowledge
- POS system operations
- Cash drawer balancing
- Attention to detail
- Decision making aptitude
- Sales expertise
- Daily reporting
- Records maintenance
- Reports and documents
- Multitasking and organization
- Upselling techniques
- Hospitality and accommodation
- Honest and dependable
- Problem-solving
- Dependability and reliability
Timeline
Cashier
Ross Dress for Less
11.2025 - 03.2026
Diamond Shift Coordinator
Dennys Restaurant
10.2021 - 01.2025
CSR
Home Depot
04.2021 - 05.2022
Crew Chief
Big Boys Moving and Storage
11.2017 - 11.2019
Senior Admissions Representative
Everest University Online
07.2007 - 07.2016
CSR/Sales Associate
Drive Time Car Sales
01.2003 - 07.2007
High School Diploma -
Gaither High School