John mandernach
carbondale
Summary
Dedicated cashier with strong cash handling and customer service skills. Committed to delivering exceptional experiences and maintaining a clean, organized environment.
Overview
28
28
years of professional experience
Work History
Cashier
Sam's Cafe
Carbondale, IL
05.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with menu selections and provided exceptional service to enhance dining experience.
- Maintained cleanliness and organization of cashier area, ensuring a welcoming environment for patrons.
- Handled cash, credit, and debit transactions while adhering to company cash handling procedures.
Teaching Assistant
Southern Illinois University at Carbondale
Carbondale, IL
08.2023 - 05.2024
- Assisted in developing instructional materials for diverse learning environments.
- Facilitated communication between students and faculty to enhance academic support.
- Implemented classroom management strategies to improve student engagement and participation.
- Provided tutoring and mentoring to students, fostering academic success and confidence.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Delivery Driver
Sam's Cafe
Carbondale, IL
07.2009 - 09.2023
- Delivered food orders promptly, ensuring customer satisfaction and adherence to safety protocols.
- Managed delivery routes efficiently, optimizing time and fuel usage for improved service reliability.
- Trained new drivers on operational procedures and best practices to enhance team performance.
- Monitored inventory levels, coordinating with kitchen staff to ensure product availability for deliveries.
- Maintained vehicle cleanliness and compliance with maintenance schedules to ensure safe operations.
- Resolved customer issues related to deliveries, providing excellent service and maintaining positive relationships.
- Implemented process improvements that reduced delivery times and increased overall efficiency in operations.
- Collaborated with management to develop strategies for enhancing customer engagement during delivery interactions.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Assistant Manager
ABC Liquors
Carbondale, IL
08.2015 - 07.2022
- Supervised daily operations to ensure compliance with company policies and regulatory standards.
- Developed training programs for staff, enhancing product knowledge and customer service skills.
- Analyzed sales data to identify trends, driving inventory management and restocking strategies.
- Implemented promotional campaigns, increasing foot traffic and boosting sales during peak seasons.
- Mentored junior staff members in conflict resolution techniques, fostering a positive work environment.
- Coordinated scheduling and staffing needs, ensuring optimal coverage during high-demand periods.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction levels.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Cashier
ABC Liquors
Carbondale, IL
12.2010 - 03.2013
- Collaborated with team members to streamline operations during peak hours, improving service speed.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Supported inventory management by restocking supplies as needed to maintain operational efficiency.
- Engaged in training sessions to learn about new menu items and improve product knowledge for better service delivery.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Delivery Driver
Pagliai's Pizza
Carbondale, IL
01.2004 - 03.2008
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Telemarketer
West Teleservices
Carbondale, IL
07.1998 - 12.2002
- Conducted outbound calls to engage prospective clients and promote services.
- Managed customer inquiries and provided accurate information about products.
- Recorded call results in CRM system for tracking and reporting purposes.
- Developed rapport with clients to enhance customer satisfaction and retention.
- Analyzed call data to identify trends and improve outreach strategies.
- Collaborated with team leads to optimize campaign performance and reach targets.
- Implemented feedback mechanisms to refine communication approaches and increase effectiveness.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Recorded and updated customer information in online systems.
Education
Bachelor of Science -
Bachelor of Arts - Philosophy
Southern Illinois University, Carbondale
Carbondale, IL08-1995
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- POS system operations
- Staff training
- ID verification
- Attention to detail
- Drawer balancing
- Basic math
Accomplishments
- Completed manager training program.
- Trained and mentored [number] employees.
Languages
French
Elementary
Timeline
Cashier
Sam's Cafe
05.2025 - Current
Teaching Assistant
Southern Illinois University at Carbondale
08.2023 - 05.2024
Assistant Manager
ABC Liquors
08.2015 - 07.2022
Cashier
ABC Liquors
12.2010 - 03.2013
Delivery Driver
Sam's Cafe
07.2009 - 09.2023
Delivery Driver
Pagliai's Pizza
01.2004 - 03.2008
Telemarketer
West Teleservices
07.1998 - 12.2002
Bachelor of Science -
Bachelor of Arts - Philosophy
Southern Illinois University, Carbondale