John Marso
City of Richfield
Richfield,MN
28
years of professional experience
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain a positive environment.
Work History
Sales Associate
2 Years 1 Month- Assist customers with product selection and inquiries, enhancing overall shopping experience.
- Process sales transactions using point-of-sale systems, ensuring accuracy and efficiency.
- Maintain inventory levels through regular stock checks and restocking procedures.
- Support promotional events by setting up displays and engaging with customers to drive sales.
- Processed sales transactions using point-of-sale systems, ensuring accuracy and efficiency.
Bookeeper/Office Manager
1 Year 7 Months- Processed accounts payable and receivable, enhancing cash flow management efforts.
- Reconciled bank statements and maintained accurate ledgers to support financial integrity.
- Managed daily financial transactions, ensuring accuracy and compliance with company policies.
- Developed monthly financial reports for review, streamlining communication with management.
Director of Food and Beverage
1 Year- Developed and implemented seasonal menus to enhance guest experiences and maximize revenue.
- Managed vendor relationships to ensure quality product sourcing and cost efficiency.
- Oversaw daily operations of food service areas, ensuring compliance with health and safety regulations.
- Led staff training programs to improve service standards and operational efficiency.
- Analyzed customer feedback to refine service offerings and address emerging trends in food preferences.
- Coordinated large-scale catering events, ensuring seamless execution and high guest satisfaction levels.
- Streamlined inventory management processes, reducing waste and optimizing stock levels across all locations.
- Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
- Enhanced revenue growth by developing strategic marketing campaigns targeting local and regional clientele.
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
President, Owner
19 Years 6 Months- Cultivated strategic partnerships, driving growth and expanding market presence.
- Directed operational strategy, aligning team objectives with organizational goals.
- Developed and implemented effective business processes to enhance productivity.
- Oversaw financial planning and analysis, ensuring fiscal responsibility across departments.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Spearheaded organizational change initiatives, improving efficiency and employee engagement.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Launched new products successfully into the market after meticulous research, planning, and marketing campaigns.
- Represented organization at industry conferences and events.
Education
Bachelor of Arts - Management/Marketing
Skills
Customer service
Problem-solving skills
Listening skills
Multitasking strength
Customer engagement
Point of sale systems
Time management
Teamwork and collaboration
Accomplishments
Successfully built businesses from the ground up. Worked in various industries, overseeing numerous employees, well versed in planning, organizing, employee relations.
Was the distributor of the year for 2 years for Boar's Head Brand (out of 450 distributors), under the Twin Management area of the resume.
- Project Development - Collaborated with team of 10 in the development of Boar's Head for the state of Minnesota
- Brought in 50+ new retail customers.
Timeline
Sales Associate
City of Richfield
07.2024 - CurrentRead More
Bookeeper/Office Manager
Nelson's ACE Hardware
09.2022 - 04.2024Read More
Director of Food and Beverage
Valleyfair Amusement Park
06.2021 - 06.2022Read More
President, Owner
Twin Management Group
01.1999 - 07.2018Read More
University of Minnesota Duluth
Bachelor of Arts from Management/Marketing
Read More