John Melancon
Madison,AL
Summary
Proven leader and adept communicator, I have significantly enhanced customer satisfaction and sales performance at HomeGoods, TJX Companies. With expertise in crime prevention, customer engagement, and the military, my background includes a Secret Security Clearance from the Alabama National Guard, showcasing my dedication to safety and security. My approach has consistently fostered professional growth and minimized risks, driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Key Carrier
HomeGoods, TJX Companies
02.2024 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
Military Police
Alabama National Guard
05.2019 - Current
- Secret Security Clearance
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Assisted in the development of improved standard operating procedures for Military Police operations through regular review of current practices.
- Ensured public safety during large-scale events by coordinating crowd control measures and monitoring potential threats.
- Actively participated in ongoing professional development opportunities to stay current on best practices within the field of law enforcement.
Loss Prevention Detective
HomeGoods, TJX Companies
04.2022 - 02.2024
- Developed a culture of accountability among employees by consistently enforcing established standards for conduct and behavior.
- Strengthened internal controls through frequent compliance checks on cash handling procedures, reducing opportunities for employee theft.
- Maintained detailed records of all loss prevention activities for efficient reporting and trend analysis purposes.
- Conducted regular risk assessments to identify vulnerabilities in store layouts, securing high-value items effectively.
Education
High School Diploma -
Columbia High School
Huntsville, AL05.2019
Skills
- Store operations
- Delegation Abilities
- Crime Prevention
- Store Maintenance
- Customer Service
- Weapons Handling
- Physical Security
- Electronic and Stationary Surveillance
- Incident Reporting
- Internal investigations
- Communication
- Microsoft Office
Timeline
Key Carrier
HomeGoods, TJX Companies
02.2024 - Current
Loss Prevention Detective
HomeGoods, TJX Companies
04.2022 - 02.2024
Military Police
Alabama National Guard
05.2019 - Current
High School Diploma -
Columbia High School