John Mickelson
Little River,SC
Summary
Dynamic professional with a proven track record at Audio Video Design, excelling in client support and effective problem resolution. Achieved significant sales growth through strategic relationship management and market expansion strategies. Recognized for enhancing customer satisfaction and retention, leveraging both technical expertise and focused listening skills to drive results.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Audio Video Design
05.2016 - 02.2019
- Crested new concept in support for 50 year old Company. Reached out to past customers for first time to check satisfaction of service while creating new sales..
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed existing customers to ensure satisfaction and foster positive service experience.
Senior Sales Engineer
Audio Video Design
11.1999 - 07.2013
- Built relationships through exceptional client service delivery and maintained productive networks to support business development.
- Developed strong client relationships for long-term business growth and customer satisfaction.
- Communicated complex sales and engineering concepts to prospective users clearly and with constant customer focus.
- Provided exceptional customer service throughout the entire sales cycle, resulting in increased client retention rates.
- Managed complex technical projects from initiation to completion, ensuring timely delivery and client satisfaction.
Department Manager
Cambridge Soundworks
02.1990 - 11.1999
- Created a new concept department and position for successful national firm. Extended catalog and Internet only sales company into peoples homes with custom installation of company's products while enhancing dollar amounts and customer satisfaction.
- Within 6 months my department was always within top 3 for sales numbers and margins among 34 locations.
- Setup a copy of my department in San Francisco.
- Added to offerings mix with luxury companies products who had previously only allowed brick and mortar locations. This was based on my national reputation and knowledge of industry players.
- Over half of my customers would not have purchased from us if not for my in-home services surveys showed.
Education
No Degree - History
Quinnipiac University
Hamden, CT06-1976
Skills
- Client support
- Effective problem resolution
- Focused listening
- Effective relationship management
- Market expansion strategies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Audio Video Design
05.2016 - 02.2019
Senior Sales Engineer
Audio Video Design
11.1999 - 07.2013
Department Manager
Cambridge Soundworks
02.1990 - 11.1999
No Degree - History
Quinnipiac University
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