JOHN MERCHANT
Morton,MS
Summary
Even from a wheelchair, being a paraplegic, i am resourceful and responsible to experience the potential of my work ethics to the best of my ability. I skill myself to the fullest in whatever I do. I am committed to surpass my expectations beyond my limits. Highly skilled Public Safety Telecommunicator with background in efficiently managing emergency response operations. Possess strong ability to quickly assess situations, communicate effectively with diverse individuals, and coordinate with emergency services. Known for maintaining calm under pressure and making impactful decisions that ensure public safety. Have contributed to improving response times and quality of service in previous roles.
Overview
13
13
years of professional experience
Work History
Certified 911 Public Safety Telecommunicator
City Of Ridgeland MS
Ridgeland, Mississippi
04.2025 - Current
- Operated multi-line phone systems to efficiently manage incoming communications.
- Provided clear instructions to callers during high-stress emergency situations.
- Maintained accurate records of all calls and dispatch activities for reporting purposes.
- Collaborated with law enforcement and medical personnel to coordinate responses.
- Utilized computer-aided dispatch software to track and prioritize incidents effectively.
- Ensured compliance with local, state, and federal public safety regulations consistently.
- Delivered exceptional customer service while managing diverse community concerns calmly.
- Maintained records of all calls received and dispatched personnel.
Salesperson
Jackson Motorsports
Pearl, Mississippi
08.2024 - 04.2025
- Engaged customers to identify needs and recommend suitable products.
- Collaborated with team to achieve sales goals and improve store performance.
MANAGER
Penn's Fish House
Brandon, MS
05.2021 - 08.2021
- Open or close restaurant, ensure all duties were being performed by other employees, created the daily bank deposits, create the weekly or as needed inventory and or grocery order.
LABORER
Packaging Corporation of America
Pearl, MS
06.2020 - 07.2020
- Load unprinted, non-creased and or non-labeled boxes into machine to be processed into the box print needed.
Laborer
Packaging Corporation Of America
Pearl, Mississippi
06.2020 - 06.2020
- Load non-creased labeled or non-stamped boxes into machines designed for each vendor adaptations
Police Officer
Morton Police Department
Morton, Mississippi
05.2020 - 05.2020
- Responded to emergency calls and incidents in the community.
- Conducted traffic stops and issued citations for violations.
- Performed regular patrols to ensure public safety.
- Engaged with community members to build trust and rapport.
- Investigated crimes and collected evidence at crime scenes.
- Prepared detailed reports on incidents and investigations.
- Collaborated with other law enforcement agencies on cases.
- Responded to emergency calls for service and provided assistance as needed.
POLICE OFFICER
Morton Police Department
Morton, MS
04.2020 - 05.2020
- Patrol the City of Morton jurisdiction, Respond to emergency calls and or concerned residents.
- Responded to emergency calls and provided immediate assistance to the community.
- Enforced local laws, regulations, and ordinances within the jurisdiction effectively.
DEPUTY SHERRIF
Rankin County Sheriff's Department
Brandon, MS
01.2020 - 05.2020
- Assist the courtroom during court dates when needed, transport inmates and mentally ill patients to and from appointments and or court dates, assist patrol units on emergency calls if needed, issue court appearance affidavits to county residents.
POLICE OFFICER
Reservoir Police Department
Brandon, MS
12.2018 - 12.2019
- Patrol the Reservoir Police jurisdiction, respond to emergency calls or community concerns.
FLOORHAND
Helmerich & Payne Drilling
Tulsa, OK
10.2018 - 11.2018
- Operating offroad forklifts to load and unload drill pipe, preparing rig floor to start and continue drilling, keeping rig site safe and clean of any trash or debris, assist motorman in fixing or repairing equipment if broken or needing serviced, assisting derrickman mixing mud to be pump down hole for pipe being drilled down hole, tightening and un-tightening drill pipe when making connections going in or out of the hole.
MAINTENANCE WORKER
General Recycling
Flowood, MS
09.2018 - 10.2018
- Daily/nightly activities including ensuring all equipment and machinery was running, operating and or maintained effectively to the best ability before the next shift.
METAL FABRICATOR
Southern Fabricators
Brandon, MS
06.2018 - 08.2018
- Worked as a contracted maintenance technician at a nearby recycling plant assisting with maintenance duties ensuring all equipment was operating correctly and or repairing said equipment.
TANKERMAN
Golding Barge Line
Vicksburg, MS
06.2016 - 07.2018
- Maintaining, painting and cleaning the Tow-boat.
- Preparing meals throughout the work shift.
- Loading and discharging Red-Flag petroleum tank barges at docks throughout the intercostal waterway channels.
- Preparing and building tow to connect barges together and hooking to tow-boat.
LABORER
Birdsong Construction
Clinton, MS
01.2016 - 06.2016
- Assist and operate heavy machinery on construction jobs.
METAL FABRICATOR
John W. McDougall
Carthage, MS
05.2015 - 12.2015
- Fabricate, weld and install different variations of projects.
METAL FABRICATOR
Fab-Fab-Tek Of Central MS
Gallman, MS
07.2014 - 04.2015
- Fabricate and weld different variation of projects.
APPRENTICE
John W. McDougall
Carthage, MS
11.2013 - 07.2014
- Welder's Apprentice
APPRENTICE
Kirk & Blum
Canton, MS
10.2013 - 11.2013
- Welder's apprentice.
Education
EMERGENCY MEDICAL TECHNICIAN - Raymond, MS
Hinds Community College
Raymond, MS12.2015
HIGH SCHOOL DIPLOMA -
Morton High School
Morton, MS05-2013
Skills
- English
- Emergency communication
- Computer-aided dispatch
- Records management
- Public safety collaboration
- Customer engagement
- Effective communication
- Public safety awareness
- Active listening
Timeline
Certified 911 Public Safety Telecommunicator
City Of Ridgeland MS
04.2025 - Current
Salesperson
Jackson Motorsports
08.2024 - 04.2025
MANAGER
Penn's Fish House
05.2021 - 08.2021
Laborer
Packaging Corporation Of America
06.2020 - 06.2020
LABORER
Packaging Corporation of America
06.2020 - 07.2020
Police Officer
Morton Police Department
05.2020 - 05.2020
POLICE OFFICER
Morton Police Department
04.2020 - 05.2020
DEPUTY SHERRIF
Rankin County Sheriff's Department
01.2020 - 05.2020
POLICE OFFICER
Reservoir Police Department
12.2018 - 12.2019
FLOORHAND
Helmerich & Payne Drilling
10.2018 - 11.2018
MAINTENANCE WORKER
General Recycling
09.2018 - 10.2018
METAL FABRICATOR
Southern Fabricators
06.2018 - 08.2018
TANKERMAN
Golding Barge Line
06.2016 - 07.2018
LABORER
Birdsong Construction
01.2016 - 06.2016
METAL FABRICATOR
John W. McDougall
05.2015 - 12.2015
METAL FABRICATOR
Fab-Fab-Tek Of Central MS
07.2014 - 04.2015
APPRENTICE
John W. McDougall
11.2013 - 07.2014
APPRENTICE
Kirk & Blum
10.2013 - 11.2013
EMERGENCY MEDICAL TECHNICIAN - Raymond, MS
Hinds Community College
HIGH SCHOOL DIPLOMA -
Morton High School