John Misquez
Federal Way,WA
Summary
Dynamic and adaptable Customer Service Representative with a proven track record at Nordstrom, excelling in complaint resolution and leveraging POS systems expertise. Achieved top service levels by prioritizing customer needs and fostering positive experiences. Skilled in collaborating across teams to enhance customer satisfaction and drive results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Les Mills Media
03.2019 - Current
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Nordstrom
04.2011 - 05.2018
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
White Swan High School
White Swan06-1994
GED -
Central Washington University
Ellensburg, WA05-1994
Skills
- Scheduling
- Complaint resolution
- Account updating
- POS systems expert
- Order processing
- Adaptability and flexibility
Timeline
Customer Service Representative
Les Mills Media
03.2019 - Current
Customer Service Representative
Nordstrom
04.2011 - 05.2018
High School Diploma -
White Swan High School
GED -
Central Washington University
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